Service Administrator

Peterson Holding Company; San Leandro (CA); Presencial; USD 40.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Generous benefits

Promotional opportunities

Descripción de la vacante

Peterson Power Systems, Inc. in San Leandro, CA seeks an experienced Service Administrator I to support the department’s equipment service function. You will coordinate scheduled service activities and perform clerical duties to keep operations running smoothly.

The role requires a high school diploma or GED and at least one year of related experience. Strong data entry and PC skills are essential, with experience in billing and service reporting tools preferred.

Formación

• High school diploma or GED required; 1+ year in business administration or related field; heavy industrial environment preferred.
• Excellent PC and data entry skills with proficiency in relevant software.

Responsabilidades

• Maintain service work in progress (SWIP) metrics and ensure timely closing of work orders with Supervisors.
• Calculate and verify time card hours; enter into system and reconcile with payroll as needed.
• Handle all electronic billing for the department and ensure accuracy.
• Utilize electronic service reporting tools to keep SWIP and service information up to date.
• Data entry for service work; open/close jobs; verify accuracy and maintain online work orders.

Conocimientos

Data entry

PC skills

Educación

High school diploma or GED

Herramientas

Billing software

SWIP reporting tools

Timekeeping system

Descripción del empleo

It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 90 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Peterson Cat Power Systems has the immediate need for an experienced Service Administrator based at our San Leandro, CA location. The Service Administrator I performs administrative and clerical duties in support of the department’s equipment service function and coordinates the department’s scheduled service activities.

ESSENTIAL JOB FUNCTIONS

• Achieve and maintain service work in process (SWIP) service metrics, ensuring work orders are closed according to company directives and guidelines, working directly with Service Department Supervisors.
• Calculate and verify time card hours; enter time into system; reconcile labor recap and work closely with payroll as needed to resolve any discrepancies.
• Handle all electronic billing for the department.
• Work with electronic service operational reporting tools to ensure SWIP and other service information is maintained and updated.
• Perform data entry for all service work; open jobs as directed, review and verify accuracy and completeness of work orders; make corrections as needed; update and maintain on-line system work orders; close jobs as notified.
• Establish and maintain electronic and hard copy files and filing systems; set up and maintain service reports, records and schedules as needed or requested by service supervisors.
• Provide other clerical and administrative support to as may be needed, such as: job quotes, purchase orders and other related documents or reports requested.
• Maintain punctual, regular, and predictable attendance.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

• High school diploma or GED; and a minimum of one year of directly related experience in business administration, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.
• Must have excellent PC and data entry skills with good knowledge of relevant software.

CERTIFICATES, LICENSES, REGISTRATIONS

• None required.

The pay hourly pay range for this position is: $28.85-$34.00. We also offer a total compensation package in addition to base salary.

Peterson Power Systems, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply.

A drug screen and background check is required.

At Peterson, our vision is to be our customers’ first choice. We provide a family-oriented environment that promotes safety, personal growth, and professional achievement.

• Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business.
• We offer competitive wages, generous benefits, and room to grow within the company.