Service Administrator

Peterson Cat; San Leandro (CA); On-site; USD 40,000 - 47,000; Full time

Job summary

Peterson Power Systems, Inc. in San Leandro, CA is seeking a Service Administrator I to support the department’s equipment service function and coordinate scheduled activities. This entry‑level role emphasizes accurate data entry, billing support, and clerical tasks to keep service operations running smoothly.

You will work with service supervisors, handle time card entries, and maintain files and reports, contributing to reliable service delivery in a heavy industrial environment.

Qualifications

• High school diploma or GED required.
• Minimum of one year of directly related experience in business administration, preferably in a heavy industrial environment.
• Excellent PC and data entry skills with good knowledge of relevant software.

Responsibilities

• Achieve and maintain service work in process (SWIP) service metrics, ensuring work orders are closed according to company directives and guidelines, working directly with Service Department Supervisors.
• Calculate and verify time card hours; enter time into system; reconcile labor recap and work closely with payroll as needed to resolve any discrepancies.
• Handle all electronic billing for the department.
• Work with electronic service operational reporting tools to ensure SWIP and other service information is maintained and updated.
• Perform data entry for all service work; open jobs as directed, review and verify accuracy and completeness of work orders; make corrections as needed; update and maintain on‑line system work orders; close jobs as notified.
• Establish and maintain electronic and hard copy files and filing systems; set up and maintain service reports, records and schedules as needed or requested by service supervisors.
• Provide other clerical and administrative support to as may be needed, such as: job quotes, purchase orders and other related documents or reports requested.
• Maintain punctual, regular, and predictable attendance.

Skills

Data entry

PC skills

Software knowledge

Education

High school diploma or GED

Job description

It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 90 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back‑up power at hospitals, fire‑fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family‑oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family‑owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

Peterson Cat Power Systems has the immediate need for an experienced Service Administrator based at our San Leandro, CA location.

The Service Administrator I performs administrative and clerical duties in support of the department’s equipment service function and coordinates the department’s scheduled service activities.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Achieve and maintain service work in process (SWIP) service metrics, ensuring work orders are closed according to company directives and guidelines, working directly with Service Department Supervisors.
• Calculate and verify time card hours; enter time into system; reconcile labor recap and work closely with payroll as needed to resolve any discrepancies.
• Handle all electronic billing for the department.
• Work with electronic service operational reporting tools to ensure SWIP and other service information is maintained and updated.
• Perform data entry for all service work; open jobs as directed, review and verify accuracy and completeness of work orders; make corrections as needed; update and maintain on‑line system work orders; close jobs as notified.
• Establish and maintain electronic and hard copy files and filing systems; set up and maintain service reports, records and schedules as needed or requested by service supervisors.
• Provide other clerical and administrative support to as may be needed, such as: job quotes, purchase orders and other related documents or reports requested.
• Maintain punctual, regular, and predictable attendance.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or GED; and a minimum of one year of directly related experience in business administration, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.

Must have excellent PC and data entry skills with good knowledge of relevant software.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

The pay hourly pay range for this position is: $28.85-$34.00. We also offer a total compensation package in addition to base salary.

Peterson Power Systems, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.