Service Administration & Scheduling Specialist

Peterson Cat; San Leandro (CA); On-site; USD 40,000 - 47,000; Full time

Job summary

Peterson Power Systems, Inc. in San Leandro, CA is seeking a Service Administrator I to support the department’s equipment service function and coordinate scheduled activities. This entry‑level role emphasizes accurate data entry, billing support, and clerical tasks to keep service operations running smoothly.

You will work with service supervisors, handle time card entries, and maintain files and reports, contributing to reliable service delivery in a heavy industrial environment.

Qualifications

• High school diploma or GED required.
• Minimum of one year of directly related experience in business administration, preferably in a heavy industrial environment.
• Excellent PC and data entry skills with good knowledge of relevant software.

Responsibilities

• Achieve and maintain service work in process (SWIP) service metrics, ensuring work orders are closed according to company directives and guidelines, working directly with Service Department Supervisors.
• Calculate and verify time card hours; enter time into system; reconcile labor recap and work closely with payroll as needed to resolve any discrepancies.
• Handle all electronic billing for the department.
• Work with electronic service operational reporting tools to ensure SWIP and other service information is maintained and updated.
• Perform data entry for all service work; open jobs as directed, review and verify accuracy and completeness of work orders; make corrections as needed; update and maintain on‑line system work orders; close jobs as notified.
• Establish and maintain electronic and hard copy files and filing systems; set up and maintain service reports, records and schedules as needed or requested by service supervisors.
• Provide other clerical and administrative support to as may be needed, such as: job quotes, purchase orders and other related documents or reports requested.
• Maintain punctual, regular, and predictable attendance.

Skills

Data entry

PC skills

Software knowledge

Education

High school diploma or GED

Job description

Peterson Power Systems, Inc. in San Leandro, CA is seeking a Service Administrator I to support the department’s equipment service function and coordinate scheduled activities. This entry‑level role emphasizes accurate data entry, billing support, and clerical tasks to keep service operations running smoothly.

You will work with service supervisors, handle time card entries, and maintain files and reports, contributing to reliable service delivery in a heavy industrial environment.