Service Supervisor

PowerToFly; Downey (CA); On-site; USD 86,680 - 130,020; Full time

Benefits offered by this job

Relocation package

On-site role

Job summary

Cummins Inc. in Downey, CA is seeking a Service Supervisor to lead on-site service operations, coordinate technicians, and ensure timely repairs that meet customer commitments.

The role requires experience in a technical field with team leadership, knowledge of diesel and/or natural gas engines, and the ability to coach technicians while upholding Cummins warranty policies. This is a 100% on-site position with relocation support.

Qualifications

• Experience in a technical service environment with leadership responsibility.
• Knowledge of diesel and/or natural gas engines is required.
• Ability to schedule, dispatch, and manage service personnel.
• Experience coaching and developing technicians and quoting work.
• Familiarity with Cummins warranty policies and processes.
• Strong computer skills and familiarity with Cummins QSOL/Insite.

Responsibilities

• Drive service execution by scheduling and coordinating technicians to meet customer commitments.
• Improve repair quality by monitoring workmanship against standards.
• Strengthen team capability through coaching and feedback.
• Provide rapid issue resolution and escalate complex technical challenges.
• Manage service logistics including labor, materials, and equipment while ensuring safety and quality.
• Communicate status to customers and manage changes to scope or timelines.
• Identify process gaps and implement improvements to align with expectations.

Skills

Scheduling and dispatching

Team leadership

Customer service

Warranty experience

Diesel engines

Natural gas engines

Quoting/warranty claims

Cummins QSOL/Insite

Computer literate

Education

Relevant degree or equivalent experience

Licensing for export controls or sanctions compliance

Tools

Cummins QSOL/Insite

Job description

Overview

We are looking for a talented Service Supervisor to join our team in Service in Downey, CA.

Responsibilities

• Drive service execution by effectively scheduling and coordinating technicians to ensure timely, efficient completion of repairs aligned to customer commitments.
• Improve repair quality and consistency by clearly communicating repair plans and monitoring technician productivity and workmanship against standards.
• Strengthen team capability by providing ongoing coaching, performance feedback, and development opportunities that build technical and leadership skills.
• Enable rapid issue resolution by serving as the first line of support for technicians and escalating complex technical challenges to minimize downtime.
• Optimize operational efficiency by managing service logistics, including labor, materials, and equipment, while maintaining a strong focus on safety and quality.
• Enhance customer trust by ensuring accurate quotes, proactively communicating repair status, and quickly addressing changes to scope or timelines.
• Deliver continuous improvement by identifying process gaps, implementing enhancements, and aligning service operations with evolving customer and business expectations.
• Increase customer satisfaction and business performance by monitoring repair progress, resolving warranty concerns, and building strong, professional relationships with key customers.

Qualifications

Education, Licenses, Certifications:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Additional Skills/Experience:

• Knowledge of Diesel and/or Nat Gas engines
• Previous experience working in a shop service environment
• Previous experience ‘scheduling, dispatching, and managing’ service personnel
• Previous experience in coaching and developing technicians
• Knowledge of Cummins Warranty/Policy
• Ability/experience creating customer estimates/quotes
• Ability/experience creating warranty claims
• Computer literate
• Knowledge of Cummins QSOL/Insite
• Customer Service experience

Job Details

• Job: Service
• Organization: Cummins Inc.
• Role Category: On-site with Flexibility
• Job Type: Exempt - Experienced
• Min Salary: $86,680
• Max Salary: $130,020
• ReqID: 2431032
• Relocation Package: Yes
• 100% On-Site: Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.