Service Administrator

PowerToFly; North Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Cummins Inc. in North Las Vegas, NV is seeking a Service Administrator to be the first point of contact with customers and support branch operations.

You will create work orders, track service status, coordinate with technicians, and ensure accurate documentation while upholding Cummins Health, Safety & Environmental policies.

Qualifications

• High school diploma or equivalent with significant customer service or administrative experience.
• Strong customer focus and relationship-building abilities.
• Excellent verbal and written communication skills.
• Strong organizational skills and multi-tasking ability.
• Experience creating work orders and using service management systems.
• Familiarity with warranty processes and invoicing is a plus.
• Ability to use electronic service tools and computer systems.

Responsibilities

• Serve as the first point of contact for customers by phone and in-person, delivering an exceptional customer experience.
• Assess customer needs, gather service information, and create accurate work orders in appropriate service management systems.
• Provide customers with service updates, repair status information, and timely communication throughout the service process.
• Maintain accurate customer, equipment, and service documentation.
• Coordinate service activities with technicians, service teams, and management to meet customer needs.
• Support warranty processes by gathering information and assisting with claim submissions when required.
• Follow Cummins Health, Safety & Environmental policies and contribute to a positive branch environment.

Skills

Customer service

Administrative experience

Service coordination

Communication skills

Organizational skills

Work order creation

Warranty processes

Electronic service tools

Education

High school diploma

Tools

Service management systems

Electronic service tools

Job description

Job Summary

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

We are looking for a talented Service Administrator to join our team in (North Las Vegas, NV).

Responsibilities

• Serve as the first point of contact for customers by phone and in-person, developing positive relationships and delivering an exceptional customer experience
• Assess customer needs, gather service information, and create accurate work orders in appropriate service management systems
• Provide customers with service updates, repair status information, and timely communication throughout the service process
• Maintain accurate customer, equipment, and service documentation to support effective service delivery
• Utilize available systems and tools to capture service details, troubleshoot customer concerns, and support successful repair outcomes
• Work closely with technicians, service teams, and management to coordinate service activities and ensure customer needs are met
• Support warranty processes by gathering required information, verifying documentation, and assisting with claim submissions when required
• Follow Cummins Health, Safety & Environmental policies and contribute to a positive branch environment

Qualifications

• High school diploma or equivalent with significant customer service, administrative, service coordination, or related experience
• Strong customer focus with the ability to build relationships and provide professional solutions
• Excellent verbal and written communication skills with the ability to interact effectively with customers, technicians, and internal teams
• Strong organizational skills with the ability to manage multiple priorities and maintain accurate service records
• Experience creating work orders, maintaining service documentation, and using service management systems
• Ability to understand customer concerns and translate information into effective troubleshooting and service actions
• Familiarity with warranty processes, service documentation, invoicing, or claims administration is preferred
• Ability to use electronic service tools and computer systems to support service activities and customer communication

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our retirement savings plans, medical/dental/life insurance, health savings account, paid time off, professional development opportunities, and a full complement of personal and professional benefits.

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.