Service Administrator

AIR Control Concepts; Raleigh (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health & Wellness– Medical, dental, 9

401(k) retirement plan with company

Paid time off– PTO & holidays

Employee assistance program (EAP)

Professional development– training

Job summary

AIR Carolinas, a member of the AIR Control Concepts family, is hiring a Service Administrator in Raleigh, NC. You will support daily operations, manage schedules, and coordinate interdepartmental communication to keep activities running smoothly.

The role emphasizes data accuracy, policy implementation, and KPI monitoring, with administrative tasks including invoicing and financial ownership. Strong organizational skills are essential to succeed.

Qualifications

• Experience with project management tools or software.
• Familiarity with data analysis and reporting.
• Certification in operations management or related area.
• Bachelor’s degree in a related field.

Responsibilities

• Manage and organize daily administrative tasks to support operations.
• Maintain accurate records and documentation for operations.
• Assist in developing and implementing operational policies and procedures.
• Monitor and report on KPIs to identify improvement areas.
• Invoicing and owning financials.

Skills

Project management

Data analysis

Attention to detail

Education

Bachelor's degree in Business Administration/Operations Management

Tools

Project management software

Data analysis tools

Job description

Job Title

Service Administrator

Job Location

Raleigh, NC

Operating Company

AIR Carolinas

Pay Range

$20-$25/hour

FLSA Status

Non-Exempt

About

AIR Carolinas – A member of theAIR Control Conceptsfamily. AIR Carolinas is a leadingmanufacturers’representative providing HVAC equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes,we’veunited to deliver greaterexpertise, efficiency, and customer-focused solutions. AIR Carolinas is proud to be part of the AIR Control Concepts family, expanding our reach and strengthening our capabilities across the HVAC industry. This partnership allows us to provide even greater value to our customers by combining our trusted localexpertisewith the broad support, resources, and innovation of a larger organization. While our name and team remain the same, our commitment to quality service is now backed by an even stronger foundation.

Check out our website:

AIR Carolinas | HVAC Equipment, Parts, Service & Solutions Across NC & SC

Job Description

The Service Administrator role is crucial for ensuring the smooth and efficient functioning of our organization's daily operations. This position involves various administrative tasks that support operational processes, ultimately contributing to the overall productivity and effectiveness of the team. The successful candidate will be responsible for managing schedules, maintaining records, and facilitating communication between departments. By streamlining administrative functions, this role directly impacts the organization's ability to meet its goals and serve its clients effectively.

Essential Duties and Responsibilities

• Manage and organize daily administrative tasks to support operational activities.
• Maintain accurate records and documentation related to operations and administrative processes.
• Assist in the development and implementation of operational policies and procedures.
• Monitor and report on key performance indicators to identify areas for improvement.
• Invoicing and owning Financials.

Experience and Requirements

• Experience with project management tools and software.
• Familiarity with data analysis and reporting.
• Certification in operations management or a related area.
• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in an administrative or operations support role.
• Strong organizational skills and attention to detail.

Physical Demands/Work Environment

While performing the duties of this job, the individual must be able to remain in a stationary position for 90 percent of the time while operating their computer and performing office work. The individual needs to occasionally move about inside the office. They constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer printer. They must be able to exchange accurate information with customers and others in the office while interacting. The employee must regularly lift and/or move up to 15 pounds, occasionally lift and/or move up to 25 pounds. The individual must be capable of reviewing their work for errors and make adjustments as necessary.

Benefits

• Health & Wellness– Medical, dental, vision, and life insurance coverage to support your well-being.
• Financial Security– 401(k) retirement plan with company match and short/long-term disability coverage.
• Work-Life Balance– Paid time off (PTO), paid holidays, andan employeeassistanceprogram (EAP).
• Professional Development– Ongoing training opportunities and support for continuing education

The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications.

The Company complies with disability laws and provides reasonable accommodations to qualified individuals.