Service Advisor - Dealership Experience Preferred

Parkway Chevrolet, Inc.; Tomball (TX); Ibrido; USD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Descrizione del lavoro

Hireology is seeking a Service Advisor to schedule appointments, collect vehicle data, and greet customers while accurately documenting issues on repair orders.

You will drive the repair process by obtaining vehicle information, preparing cost estimates, and communicating promised times. The role emphasizes customer service, proper authorization for additional work, and a focus on maintaining service quality across the department.

Competenze

• Associate's degree or equivalent required.
• Two years Service Advisor experience.

Mansioni

• Schedules service appointments with customers.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers and documents vehicle issues.
• Writes up repair orders with customer problems clearly.
• Test drives vehicle or refers to test technician as needed.
• Provides accurate written labor and parts cost estimates.
• Maintains and communicates promised times with customers.
• Obtains customer signatures and payment method details.
• Updates dispatcher on progress and authorizations for additional work.
• Implements a service marketing program and ensures quality control.
• Keeps the work area clean and vehicles secured.

Formazione

Associate's degree (A. A.) or equivalent from two-year college or technical school

Descrizione del lavoro

SUMMARY

Sells and schedules needed service work in the service department.

ESSENTIAL DUTIES

include the following. Other duties may be assigned.

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

Greets customers in a timely, friendly manner and obtains vehicle information.

Writes up customer's vehicle problems accurately and clearly on repair order.

Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.

Refers to service history, inspects vehicle, and recommends additional needed service.

Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

Provides a complete and accurate written cost estimate for labor and parts.

Establishes "promised time." Checks with dispatcher, if necessary.

Obtains customer's signature on repair order; provides customer with a copy.

Establishes customer's method of payment. Obtains credit approval, if necessary.

Notifies dispatcher of incoming work.

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Implements and maintains a service marketing program.

Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.

Keeps service department forms, menus and pricing guides up-to-date.

Explains completed work and all charges to customers.

Implements a quality control process to eliminate comebacks.

Maintains high customer satisfaction standards.

Handles telephone inquiries regarding appointments and work in process.

Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.

Supervises all cleaning and prepping of new and used vehicles.

Maintains a professional appearance.

Keeps work area clean.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

2 years Service Advisor experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Workplace Hazardous Materials

Valid Driver's License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to taste or smell. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually loud.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance