Service Administrator

W&B SERVICE COMPANY LLC; Houston (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K) with company matching

Life Insurance

LTD

STD

PTO

Job summary

W&B Service Company in Houston, TX is seeking a Service Administrator to join the Service Department. This full-time, non-exempt role focuses on creating service repair work orders, supporting customers with repairs, processing warranties, and invoicing parts and service.

The ideal candidate will be bilingual in English and Spanish, able to multitask in a fast-paced environment, and proficient in Microsoft Office. Transportation or dealership experience is preferred.

Qualifications

• High school diploma or equivalent.
• 2+ years of Office Support Experience.
• Spanish required.
• Transportation or dealership experience preferred.
• Ability to prioritize and multi-task in a fast-paced environment.
• Excellent customer service and telephone skills.
• Ability to work independently and as a team member.
• Proficient with Word, Excel, Outlook.

Responsibilities

• Create service repair work orders.
• Customer support on equipment repairs.
• Warranty processing.
• Invoicing (Parts & Service).
• Administrative support to branch and service departments.
• Other duties as needed to meet business and customer needs.

Skills

Bilingual in English/Spanish

Customer service

Telephone skills

Teamwork

Multitasking

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Administrator

Full Time Non-Exempt HOU000, Houston, TX, US

W&B Service Company has an exceptional opportunity for a Bilingual Administrator in our Service Department. W&B is a one stop shop for all your transportation equipment needs. We are a Carrier Transicold, Hyundai Translead, and Hercules body dealer with multiple facilities covering Texas, Oklahoma, Arkansas, and Louisiana. We offer parts, service, new and used equipment. We sell new and used trailers and refrigeration units. Parts and service are provided for trucks, trailers, refrigeration units, and APU’s.

Principal Duties and Responsibilities

• Create service repair work orders
• Customer support on equipment repairs
• Warranty Processing
• Invoicing (Parts & Service)
• Administrative support to branch and service departments
• Other duties as needed to meet business and customer needs

Education/Training/Experience Requirements

• High school diploma or equivalent
• 2+ year of Office Support Experience
• Spanish Required
• Transportation or Dealership Experience - preferred
• Ability to prioritize and to multi-task in a fast-paced environment
• Excellent Customer Service and Telephone skills
• Ability to work independently and as a team member
• Skill with Microsoft Office applications (Word, Excel, Outlook)

• Medical
• Dental
• Vision
• 401(K) with company matching
• Life Insurance
• LTD
• STD
• PTO