Service Administrator

Southland Industries; Garden Grove (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

401(k) plan with 50% company match (no

Medical, dental, and vision insurance

Annual bonus program

Term life, AD&D insurance

Job summary

Southland Industries is seeking an Administrative Support Specialist for the Service Team in California. You will respond to customer inquiries, assign and dispatch technicians, and process work orders and billings to resolve discrepancies.

Qualified candidates have a high school diploma or GED, dispatch experience preferred in HVAC, and strong communication and multitasking skills. Excellent Excel/Word basics and customer service focus are required.

Qualifications

• Minimum high school diploma or GED.
• Previous dispatch experience preferred in HVAC industry.
• Good verbal and written communication skills.
• Good customer service skills.
• Ability to multi-task and prioritize.
• Attention to detail.
• Basic Excel and Word skills.

Responsibilities

• Respond to customer calls and inquiries.
• Assign and dispatch service technicians.
• Process work orders and billings.
• Research and resolve discrepancies.
• Assist with warranty and service calls as needed.
• Maintain service log books and track assignments in Service Titan.
• Provide general administrative support to customer care.

Skills

Verbal communication

Written communication

Dispatch experience

Education

High school diploma or GED

Tools

Excel

Word

Job description

Position Summary

Provides general administrative support to the Service Team, which may include responding to customer call and inquiries, assigning and dispatching service technicians, processing work orders and billings, and researching and resolving discrepancies.

• Assists with customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
• Assists with assigning and dispatching the appropriate service technician to match the needs of the call.
• Assists with partnering with leadership to establish priorities on all emergency and unscheduled work, based on need and current customer commitments.
• Maintains the service log books. Gathers and records information from the customer. Tracks calls and assignments in service operating software (Service Titan). Identifies manpower shortages and work backlog.
• Orders and tracks maintenance materials or parts as needed to perform scheduled work.
• Assists in Quality Control. Evaluates the response times, call-backs, and customer feedback.
• Provides management reports as needed. Compiles and analyzes information generated from calls and dispatches.
• Provides general administrative support for the customer care team including billing, contracts administration, filing, etc.

Job Description

Provides general administrative support to the Service Team, which may include responding to customer call and inquiries, assigning and dispatching service technicians, processing work orders and billings, and researching and resolving discrepancies.

Position Summary

Provides general administrative support to the Service Team, which may include responding to customer call and inquiries, assigning and dispatching service technicians, processing work orders and billings, and researching and resolving discrepancies.

Position Details

• Assists with customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
• Assists with assigning and dispatching the appropriate service technician to match the needs of the call.
• Assists with partnering with leadership to establish priorities on all emergency and unscheduled work, based on need and current customer commitments.
• Maintains the service log books. Gathers and records information from the customer. Tracks calls and assignments in service operating software (Service Titan). Identifies manpower shortages and work backlog.
• Orders and tracks maintenance materials or parts as needed to perform scheduled work.
• Assists in Quality Control. Evaluates the response times, call-backs, and customer feedback.
• Provides management reports as needed. Compiles and analyzes information generated from calls and dispatches.
• Provides general administrative support for the customer care team including billing, contracts administration, filing, etc.

Qualifications

• Minimum high school diploma or GED
• Previous dispatch experience preferred in HVAC industry
• Good verbal and written communication skills
• Good customer service skills
• Ability to multi-task and prioritize
• Attention to detail
• Basic Excel and Word skills

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued, to join our dynamic team.

To learn more about careers at Southland, explore our career opportunities, follow us on social media, and check out our website.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Pay:

Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For California this ranges from $24.50/hour - $29/hour plus annual incentive, benefits, and retirement program as outlined above.

Contingent Employment:

All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement

Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).