Service Operations Manager

Southland Industries; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision

Annual bonus

Life insurance

Disability protection

FSAs

Parental leave

Paid time off

Training & memberships

Wellness benefits

Job summary

Southland Industries seeks a senior leader to manage service operations, financial results, and the service teams across trades. You will drive growth by expanding offerings, mentoring staff, and partnering with sales to secure new service contracts.

The role requires 10+ years in service management, strong leadership, budgeting, and P&L oversight, with travel as needed to optimize field performance and customer experience.

Qualifications

• Bachelor's degree preferred or applicable experience in engineering, business administration, or related field.
• 10+ years of service management experience for a control systems or HVAC organization.
• Experience overseeing a service business with revenue > $5M.
• Strong leadership, communication, and stakeholder management skills.

Responsibilities

• Manage service field organization across trades, drive technical and leadership development.
• Oversee recruiting, coaching, and training of service staff.
• Develop budgets and manage KPIs and department P&L.
• Coordinate scheduling, billing, and execution of PM visits and service projects.
• Support sales in securing customers and service agreements.
• Prepare quarterly sales commissions and strategic growth plans.

Skills

Leadership

P&L management

Cross-functional leadership

Budgeting

Strategic planning

Communication

Travel

Education

Bachelor's degree in Engineering/Business or related field

10+ years service management experience

Tools

MS Office

ERP systems

Data analytics

Job description

Position Summary

This role is responsible for managing service operations, including financial results and leadership of service field personnel, the service admin team and (Directly or Indirectly) the service sales team. In addition, this role is responsible for growing the service business, by increasing market share and expanding offerings through the hiring and development of the service team.

Position Details

• Manages and mentors the service field organization across multiple trades to develop technical, supervisory and leadership skills.
• Assists with recruiting, retention, coaching and training employees.
• Conducts group meetings for communication and workflow, as needed.
• Partners with sales, service supervisors and service business supervisor, to develop department budget and manage to metrics & KPIs for performance goals.
• Responsible for department P&L, manages operational activities and spending to maintain alignment of costs for proper overhead and margin expectations.
• providing the scheduling, coordinating, completion and billing of pm visits, repair work and service projects.
• Assists the sales team with operational support to secure new customers, new service agreements and pull through quoted activities.
• Assists with determining quarterly service sales commission payments.
• Develops growth and strategic plans with divisional and regional leadership.
• Establishes initiatives and operational teams to deliver new service capabilities and offerings.
• Partners with support teams across organization for location specific service items: Marketing, Fleet, IT, Accounting, HR Business Partner, Recruiting (T&A) and Training (L&D).
• Partners with safety team to implement new and ongoing programs, including compliance with site-specific safety requirements.
• Delivers a Monthly Service Team Meeting to consistently communicate service-specific and company-wide coaching and awareness.
• Partners with local union leadership and JATC programs to maximize the benefit of our labor affiliations, as well as seek to attract and recruit top talent that can be organized.
• Seeks customer feedback and takes measures to ensure we are delivering quality work and a remarkable customer experience.
• Makes decisions, resolves issues and implements changes
• Consults with supervisor on decisions that may impact strategic initiatives
• Works independently

Qualifications

• Bachelor’s degree in Engineering, Business Administration or other related field preferred or applicable experience
• 10+ years of service management experience for a control systems and/or HVAC organization, including people management
• Significant experience in managing a service business greater than $5M in revenue
• Ability to work very effectively in a collaborative manner with colleagues and staff to create results driven, team-oriented environment
• Very significant service, contracting, operations, and people management skills
• Demonstrated ability to lead, motivate and direct personnel toward achievement of a common goal
• Significant presentation, verbal and written communication skills are required to interact with customers, vendors and employees
• Solid verbal and written communication skills
• Excellent customer service skills
• Excellent project management skills and ability to multi-task and prioritize
• Solid Microsoft Office Word and Excel skills
• Significant knowledge of HVAC and overall building systems is required
• Some travel is required

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

To learn more about careers at Southland, explore our career opportunities, follow us on social media, and check out our website.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment:

All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement:

Its Southland Industries’ policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).