Service Coordinator

Southland Industries Inc.; Carrollton (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) plan with 50% company match and immediate vesting

100% paid medical, dental, and vision insurance

Annual bonus program

Paid parental leave

Professional development opportunities

Job summary

Southland Industries Inc. is looking for a dedicated administrative support personnel to assist the Service Team located in Carrollton, Texas. This pivotal role involves managing customer inquiries, dispatching technicians, handling work orders, and ensuring customer satisfaction.

Ideal candidates should possess good communication skills and have a minimum of a high school diploma or GED. The position offers an array of benefits, including medical insurance and a 401(k) plan with a company match.

Qualifications

• 2+ years related experience and/or training.

Responsibilities

• Provides general administrative support to the Service Team.
• Serves as primary point of contact for assigned teams’ customers.
• Receives and schedules customer service calls.
• Assigns and dispatches service technicians.
• Manages work order documents and project invoicing.
• Coordinates materials, sub-contractors, and equipment.
• Generates and interprets various reports.
• Researches and resolves discrepancies.

Skills

Solid verbal and written communication skills

Solid customer service skills

Ability to multi-task and prioritize

Attention to detail

Good Excel skills

Good Word skills

Education

Minimum high school diploma or GED

Associate degree (AA) preferred

Job description

Position Summary

Provides general administrative support to the Service Team, which may include responding to customer call and inquiries, assigning and dispatching service technicians, processing work orders and billings, and researching and resolving discrepancies.

Position Details

• Serves as primary point of contact for assigned teams’ customers.
• Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
• Assigns and dispatches the appropriate service technician to match the needs of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur.
• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support PMs, PEs and techs for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports. Dispatch Field Technician and coordination. Facilitates technician onboarding.
• Researches and resolves expenses and reports discrepancies. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Prepares yearly, monthly and weekly execution plans for Preventive Maintenance, Repair and Replacement work.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.
• May assist with onboarding and developing Service Administrator

Qualifications

• Minimum high school diploma or GED
• Associate degree (AA) preferred
• 2+ years related experience and/or training
• Solid verbal and written communication skills
• Solid customer service skills
• Solid ability to multi-task and prioritize
• Good attention to detail
• Good Excel and Word skills

Benefits

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre‑tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company‑paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast‑paced environment where you’re engaged, challenged, and valued, apply now to join our dynamic team.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.