Service Administrator

Titan Machinery, Inc; Center Point (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health & dental coverage

HSA contributions

Paid holidays

Company 401(k) match

Pregnancy-related leave

Volunteer hours

Performance incentives

TeamTitan

Job summary

Titan Machinery, Inc. is seeking a Service Administrator to support the service team with documentation, scheduling, and customer interactions. You will manage work orders, track warranty status, and help ensure accurate records.

In this role, you will welcome customers, collect repair details, coordinate with technicians, and maintain communication to uphold high service standards in a fast-paced environment. Titan offers a comprehensive benefits package and growth opportunities.

Qualifications

• 1+ years of related experience or relevant education/training.
• Proficient with Excel, Word, Outlook; quick learner of new systems.
• Strong attention to detail and initiative; ability to work independently.
• Excellent documentation and communication abilities.

Responsibilities

• Manage work orders, oversee warranty claims, and track status to support scheduling and customer satisfaction.
• Welcome and assist customers, collect details for repairs, and follow up to ensure satisfaction.
• Use technical support systems, monitor warranty status, and help maintain service department and assets for efficient store operations.

Skills

Attention to detail

Independent work ethic

Documentation and communication

Customer service mindset

Education

Related education/training

Tools

Excel

Word

Outlook

Job description

Overview

Join the Titan Machinery team as a Service Administrator where you'll play a crucial role in managing documentation, streamlining communication, and maintaining a high standard of customer service in the department.

Responsibilities

• Administrative and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction
• Customer Interaction and Experience: Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction
• Operational Efficiency: Utilize technical support systems, monitor customer machines’ warranty status to support proactive maintenance, and help with the upkeep of the service department and company assets to ensure efficient and effective store operations

If you're passionate about business success and thrive in a fast-paced environment where professionalism and excellent customer service work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Qualifications

Required:

• Have 1+ years of related experience OR related education/training (degree, certificate, military, etc)
• Computer-proficient with Excel, Word, Outlook, and ability to learn new systems quickly
• Keen attention to detail, high level of initiative, and the ability to work independently
• Exceptional Documentation and Communication Abilities

Titan Machinery provides a generous total compensation package including the following benefits:

• Comprehensive Health and Dental Coverage
• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
• 401(k) with company matching on your FIRST DAY of employment
• 100% Paid Pregnancy-Related Leave and Parental Bonding
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term Disability, and more!
• Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
• Performance-based incentives
• #TeamTitan

Learn more about our benefits here:https://www.titanmachinery.com/titan-careers/careers/benefits

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Aff