Service Admin & Operations Specialist

Midwest Machinery Co.; United States; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

PTO, Holidays, Bereavement, Civic Pay,

401k with company match

Health insurance options

Dental and Vision plans

Medical and Dependent Care FSAs

Company paid life insurance

Short-Term Disability

Voluntary benefits (LTD, Accident, etc

Employee Assistance Program

Uniform/clothing allowance

Employee discounts

Job summary

Midwest Machinery Co. seeks an administrative support professional to handle a broad range of duties for our dealership location. You will direct calls, assist the service manager with reports, and back up store administration while upholding the company’s core values.

The role involves clerical tasks, basic accounting awareness, and strong customer interaction. Clean driving record and flexibility for extended hours may be required.

Qualifications

• High school diploma or equivalent required.
• Basic knowledge of accounting practices.
• Solid clerical expertise.
• Proficient with Microsoft Office and internet use.
• General understanding of mechanical/technical terms preferred.

Responsibilities

• Handle internal and external service inquiries and route to the Service Department.
• Open and track work orders from initiation to invoicing.
• Maintain service library files, manuals, and bulletins.
• Update customer profiles with equipment hours and orders.
• Process warranty and product improvement claims.
• Assist with loading/unloading customer equipment.
• Provide courteous interactions with customers and staff.
• Greet visitors and direct calls to proper parties.
• Prepare bank deposits and balance cash receipts.
• Record accounts receivable and post daily entries.
• Submit accounts payable invoices to Accounting.
• Maintain AR records/database.
• Distribute mail and keep dealership files organized.
• Prepare outgoing mail and standard letters.
• Provide admin support to sales, parts, and service.
• Order office supplies for location staff.
• Collect sales tax exemption forms for Accounting.
• Support a safe work environment and follow safety rules.
• Perform other duties as assigned.

Skills

High School Diploma

Basic knowledge of accounting

Clerical proficiency

Microsoft Office proficiency

Mechanical/technical terms knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Midwest Machinery Co. seeks an administrative support professional to handle a broad range of duties for our dealership location. You will direct calls, assist the service manager with reports, and back up store administration while upholding the company’s core values.

The role involves clerical tasks, basic accounting awareness, and strong customer interaction. Clean driving record and flexibility for extended hours may be required.