Service Department Admin & Operations Specialist

Midwest Machinery Co; Paynesville (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

401k with company match

Health insurance options

Life insurance

Job summary

Midwest Machinery Co. in Minnesota seeks a dealership Administrative Support specialist to handle service department administration, customer inquiries, work orders, and file maintenance.

The role supports sales, parts, and service, with duties spanning accounts receivable/payable, deposits, and document preparation. The position requires a High School Diploma or equivalent, basic accounting knowledge, and proficiency with MS Office.

Qualifications

• High School Diploma or equivalent experience.
• Basic knowledge of accounting practices.
• Strong clerical skills.
• Proficiency with Microsoft Office and internet functions.
• General understanding of mechanical/technical terms.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced.
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.).
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Prepares warranty and/or product improvement claims and forwards to Central Warranty Administrator.
• Assist in loading and unloading of customer equipment.
• Interacts in a positive and respectful manner with customers and fellow employees.
• Receives visitors and telephone calls in a pleasant and efficient manner ensuring these individuals are directed to the proper parties within the dealership.
• Prepares bank deposits and balances cash receipts.
• Records standard accounts receivable entries on a daily and monthly basis.
• Submits accounts payable invoices to Accounting Department.
• Maintains accounts receivable records/data base records.
• Distributes mail and maintains dealership files.
• Prepares outgoing mail.
• Drafts and types standard letters and memoranda as requested and prepares documents for distribution.
• Provides administrative support to the sales, parts, and service department.
• Orders office supplies for location personnel.
• Collect sales tax exemption forms and forward to Accounting Department.
• Maintains and promotes a safe work environment.
• Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments.
• Performs other duties as assigned.

Education

High School Diploma or equivalent

Tools

MS Office

Internet

Job description

Midwest Machinery Co. in Minnesota seeks a dealership Administrative Support specialist to handle service department administration, customer inquiries, work orders, and file maintenance.

The role supports sales, parts, and service, with duties spanning accounts receivable/payable, deposits, and document preparation. The position requires a High School Diploma or equivalent, basic accounting knowledge, and proficiency with MS Office.