Service Admin & CRM Coordinator

Sonic Automotive; Mishawaka (IN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Unparalleled benefits

Job summary

Sonic Automotive is seeking a Service Admin Assistant for their Jordan Toyota dealership in Mishawaka, IN. This role focuses on generating service appointments through internet inquiries and ensuring a premium customer experience. Responsibilities include responding to customer inquiries professionally, entering data into CRM, conducting phone surveys, and using lead management tools. The ideal candidate will be self-motivated with strong verbal and written communication skills, and able to work in a fast-paced environment.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.

Skills

Verbal communication skills

Written communication skills

Organizational skills

Time management skills

Ability to work independently

Teamwork

Ability to work in a call center environment

Job description

Sonic Automotive is seeking a Service Admin Assistant for their Jordan Toyota dealership in Mishawaka, IN. This role focuses on generating service appointments through internet inquiries and ensuring a premium customer experience. Responsibilities include responding to customer inquiries professionally, entering data into CRM, conducting phone surveys, and using lead management tools. The ideal candidate will be self-motivated with strong verbal and written communication skills, and able to work in a fast-paced environment.