Service Admin Assistant - Jordan toyota

Sonic Automotive; Mishawaka (IN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Unparalleled benefits

Job summary

Sonic Automotive is seeking a Service Admin Assistant for their Jordan Toyota dealership in Mishawaka, IN. This role focuses on generating service appointments through internet inquiries and ensuring a premium customer experience. Responsibilities include responding to customer inquiries professionally, entering data into CRM, conducting phone surveys, and using lead management tools. The ideal candidate will be self-motivated with strong verbal and written communication skills, and able to work in a fast-paced environment.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.

Skills

Verbal communication skills

Written communication skills

Organizational skills

Time management skills

Ability to work independently

Teamwork

Ability to work in a call center environment

Job description

Service Admin Assistant - Jordan toyota in Mishawaka, IN at Sonic Automotive

Location: 920 East Jefferson Boulevard
Mishawaka, IN 46545

Job Type: Customer Service

Experience: Associate

About

At Jordan toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Purpose: responsible for generating service appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. Service Admin delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.