BDC Associate Fixed Ops - Clearwater Toyota

Sonic Automotive; Clearwater (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Unparalleled benefits

Opportunities for internal advancement

Job summary

Sonic Automotive is hiring a BDC Associate Fixed Ops for Clearwater Toyota in Clearwater, FL. This position focuses on generating sales appointments from internet inquiries and delivering exceptional customer service.

Successful candidates will exhibit strong communication skills, organizational abilities, and a willingness to utilize lead management tools. Join a company dedicated to professional growth within the automotive industry!

Qualifications

• Strong communication skills are essential for this role.
• Ability to manage and enter customer data accurately.
• Experience in customer service or sales environment preferred.

Responsibilities

• Respond to internet inquiries with courtesy and professionalism.
• Enter customer inquiry data into the CRM promptly.
• Generate service appointments with customers.

Skills

Excellent verbal and written communication skills

Strong organizational and time-management skills

Ability to work independently and as part of a team

Ability to work in a fast-paced environment

Experience with CRM software

Tools

Lead management tools

CRM software

Job description

BDC Associate Fixed Ops - Clearwater Toyota in Clearwater, FL at Sonic Automotive

Location: US Highway 19 North
Clearwater, FL

Job Type: Sales

Experience: Associate

About

At Clearwater Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Service BDC Associate will be trained to understand all products and services offered, become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job‑related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Ability to work in a call center environment.
• Strong organizational and time‑management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.