Service Admin

Lithia & Driveway; Austin (TX); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Descripción de la vacante

Howdy Honda in Austin, TX is looking for a Service Administrator to join the Service Department. This on-site role provides administrative and operational support, acting as the main communication link between customers, service advisors, management and other dealership teams.

Pay is hourly and based on experience. Daily duties include answering calls, scheduling appointments, maintaining records, processing invoices, and coordinating with Parts, Warranty and Accounting to keep the service flow

Formación

• Strong communication and organizational skills.
• Experience scheduling and handling customer service calls.
• Ability to maintain accurate records and documents.

Responsabilidades

• Serve as central point of communication between customers, Service Advisors, management and other departments.
• Schedule and confirm service appointments and manage calendars.
• Answer incoming calls and direct inquiries to appropriate staff.
• Provide administrative support to the Service Manager, Service Advisors and technicians.
• Maintain accurate customer, vehicle and repair order information and prepare documentation.

Conocimientos

Communication

Scheduling

Administrative support

Customer service

Educación

High School diploma or equivalent

Descripción del empleo

Dealership:

L0353 Howdy Honda

HOWDY HONDA

Position Title: Service Administrator

Department: Service

Reports To: Service Manager

Pay: This is an hourly position and based on experience level

Location : On-site in Austin, Tx.

What You will do:

• The Service Administrator provides administrative and operational support to the Service Department by serving as a central point of communication between customers, Service Advisors, management, and other dealership departments.

• This role helps improve department efficiency by managing customer communications, scheduling appointments, answering incoming calls, and completing administrative functions that allow Service Advisors to focus on serving customers.

• Support the Service Department by ensuring customers receive prompt, professional service, appointments are scheduled efficiently, incoming calls are answered in a timely manner, and Service Advisors are free to focus on customer interactions and repair recommendations.

What a typical day can look like:

• Answer incoming service department calls, including advisor overflow calls.

• Schedule and confirm service appointments.

• Assist customers with general service inquiries and direct calls appropriately.

• Provide administrative support to the Service Manager, Service Advisors, and technicians.

• Maintain accurate customer, vehicle and repair order information.

• Prepare and maintain department records, reports, and documentation.

• Process invoices, purchase orders, and other administrative paperwork.

• Coordinate with Parts, Sales, Warranty, and Accounting departments as needed.

• Assist with customer concerns and elevate issues when appropriate.

• Maintain an organized and professional office environment.

• Perform other duties as assigned to support the Service Department.

What we Offer:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.