Service Account Manager - Wear

ANDRITZ; Muncy (Lycoming County); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Health Spending Account

Company-matched retirement plan

Paid parental leave

Comprehensive benefits package

Job summary

ANDRITZ is seeking a Service Account Manager (Wear) to drive aftermarket wear parts growth across North America, focusing on pellet mill dies, roll shells, and related components.

The role is highly customer-facing and centered on strategic account management, relationship development, and sales execution. You will partner with Territory Managers and technical teams to expand key accounts and ensure timely order execution.

Qualifications

• 5+ years of experience in industrial sales or aftermarket sales.
• Strong CRM and data-driven account management skills.
• Ability to communicate technical concepts to operations and executives.
• Proven negotiation and presentation abilities.
• Willingness to travel throughout North America.

Responsibilities

• Develop and execute key account and regional sales strategies for wear parts.
• Manage and grow strategic key customer accounts across North America.
• Support with technical sales initiatives and customer solution development.
• Provide guidance on wear parts selection and maintenance practices.
• Maintain CRM updates, forecasts, and reporting.
• Represent the company at trade shows and customer events.

Skills

Industrial sales

Aftermarket sales

Technical sales

CRM proficiency

Presentation skills

Negotiation skills

Travel ability

Education

Bachelor's degree

Tools

CRM software

Microsoft Office

Sales reporting tools

Job description

The Service Account Manager (Wear) is responsible for driving sales growth of wear parts products throughout the North American region, with primary focus on pellet mill dies, roll shells, and related aftermarket components. This position is highly customer-facing and focused on relationship management, business development, and sales execution; however, the primary emphasis is on strategic key account management and aftermarket wear parts growth.

Reporting directly to the North American Service Manager, this role develops and maintains strong relationships with key customer accounts while identifying opportunities to improve customer performance, equipment reliability, and operational efficiency through wear parts solutions. This role collaborates closely with Territory Managers, Customer Account Managers, technical teams, and operational support functions to support customer needs and maximize aftermarket business opportunities.

What You Will Be Doing

Here’s an overview of your responsibilities and how you can leverage your expertise:

• Develop and execute key account and regional sales strategies to drive growth of wear parts products, including pellet mill dies, roll shells, and associated aftermarket components
• Manage and grow strategic key customer accounts while identifying new business opportunities throughout North America
• Partner with Territory Managers and Customer Account Managers to support key account strategies, technical sales initiatives, and customer solution development
• Build and maintain strong relationships with plant personnel, maintenance teams, purchasing groups, and corporate customer stakeholders
• Conduct regular customer visits to evaluate operating conditions, assess wear patterns, and identify opportunities to improve equipment performance and product utilization
• Provide technical guidance related to wear parts selection, application, maintenance practices, and operational optimization
• Collaborate with internal engineering, manufacturing, proposal, and service teams to support customer requirements and ensure timely order execution
• Monitor sales activity, quotation progress, customer trends, and forecast data through CRM systems and reporting tools
• Analyze market conditions, customer feedback, and competitor activity to identify growth opportunities and improve market positioning
• Deliver technical presentations, product training, and customer education programs related to wear parts solutions and best practices
• Support pricing strategy development and commercial negotiations in alignment with company objectives
• Participating in trade shows, conferences, customer events, and industry meetings to promote company offerings and strengthen market presence
• Assist with product launch activities, market development initiatives, and continuous improvement efforts related to aftermarket sales growth
• Ensure timely completion of administrative responsibilities including CRM updates, visit reports, forecasting, and customer follow-up activities
• Maintain compliance with all company safety procedures and customer site safety requirements

What We Have to Offer

In exchange for your commitment, we offer the following:

• A dynamic and innovative work environment where your expertise and ideas are valued
• Financial support for professional development and certifications
• Compensation that increases with capability and expertise and a comprehensive benefits package, including company-matched retirement plan and a Health Spending Account
• Paid maternity and parental leave program to support employees during this significant and exciting life event
• Competitive paid-time-off policies that includes vacation, paid holidays, and sick days
• A positive and collaborative culture that focuses on our core values and behaviors
• Flexible hybrid work model with a blend of in-office and remote work
• Regular company events and social activities to foster camaraderie
• Opportunities to grow as a process modeler and simulation specialist

What We’re Looking For

When selecting candidates, we will be looking for the following essential skills, abilities, and experience:

• 5+ years of experience in industrial sales, aftermarket sales, or related sales environments
• Demonstrated success in technical or consultative sales roles within industrial manufacturing or processing industries
• Strong understanding of customer relationship management and business development practices
• Ability to communicate technical concepts effectively to both operational and executive-level customer contacts
• Strong negotiation, presentation, and interpersonal communication skills
• Ability to work independently while managing a large geographic territory and multiple customer priorities
• Proficiency with CRM software, Microsoft Office applications, and sales reporting tools
• Self-motivated with strong organizational and time management capabilities
• Valid driver’s license and ability to travel extensively throughout North America

Other valued, but non-essential skills, abilities, and experience include:

• Direct experience with pellet mill dies, roll shells, pelleting equipment, or related wear parts products
• Experience within the feed, biofuel, grain processing, or agglomeration industries
• Technical knowledge of pelleting processes, equipment performance optimization, and maintenance practices
• Bachelor’s degree in business, Engineering, Industrial Technology, or related field
• Experience supporting aftermarket service programs and long-term customer account development

Physical Requirements and Environmental Conditions:

• Must be able to work from a home office environment with reliable internet access and maintain productivity independently
• Frequent travel to industrial customer sites, manufacturing facilities, mills, and processing plants throughout North America
• Ability to stand, walk, climb stairs/ladders, and navigate industrial environments during site visits and inspections
• Occasional lifting, carrying, or handling of sample products, tools, or equipment components up to 50 lbs
• Exposure to industrial conditions including loud noise, dust, vibrations, moving machinery, and varying temperatures
• Must be able to wear required personal protective equipment (PPE), including safety glasses, steel-toed boots, hard hats, hearing protection, and additional site-specific safety gear
• Ability to participate in extended customer visits, technical evaluations, and field support activities as business needs require

Other Requisites:

• Travel within the region in support of customer relationships and business opportunities (50-70%).
• We are an AA/EEO/Veterans/ADA Friendly Employer
• Legal status to work in the United States is required