Service Account Manager Union City, CA

Southland Industries Inc.; Union City (CA); Hybrid; USD 135,000 - 170,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Annual bonus program

Paid parental leave

Training/professional development opportunities

Job summary

Southland Industries Inc. is seeking a Sales Representative to grow their service business in Union City, California. This role involves prospecting and cultivating relationships with customers, managing the sales process, and ensuring customer satisfaction. Candidates should have a Bachelor's Degree, 2+ years of relevant sales experience, and strong communication and negotiation skills. An attractive benefits package includes a 401(k) plan, medical coverage, and paid parental leave.

Qualifications

• 2+ years of direct relevant experience.
• Frequent travel to job sites within assigned region.
• Strong knowledge of service policies and procedures.

Responsibilities

• Grow overall service business by prospecting in assigned market.
• Manage the service sales process to close sales.
• Develop positive relationships within assigned customer accounts.

Skills

Strong verbal and written communication

Strong customer service skills

Demonstrated sales skills

Collaboration skills

Solid negotiation skills

Strong Microsoft Office skills

Education

Bachelor’s Degree in relevant field

Tools

CRM

Job description

Position Summary

Responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.

Position Details

• Sells new service maintenance agreements and truck-based service & project work.
• Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
• Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
• Maintains regular communication with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers when performance or billing issues arise.
• Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
• Develops and executes customer account plans for key and target customers.
• Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal.
• Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities.
• Partners with Service Supervision and Technicians for repair and replacement opportunities.
• Maintains Sales Pipeline of opportunities and sales tracking – communicating with operations for forecasting and turnover meetings.

Qualifications

• Bachelor’s Degree in relevant field or equivalent training and experience, such as trade-level training or industry experience
• 2+ years of direct relevant experience
• Strong knowledge of service policies, procedures and capabilities
• Strong verbal and written communication, including presentation skills
• Strong customer service skills and ability to develop customer relationships
• Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)
• Solid negotiation skills
• Strong collaboration skills internally and externally, with strong problem-solving abilities
• Frequent travel to job sites within assigned region
• Strong Microsoft Office skills, including Excel, Word and PowerPoint
• Solid knowledge of CRM

Benefits

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Pay: Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For California, this ranges from $135,000.00-$170,000.00 yearly plus annual incentive, benefits, and retirement program as outlined above.

Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement: Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).