Service Account Manager

Southland Industries, Inc.; Las Vegas (NV); Sur place; USD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

401(k) plan with company match

Medical, dental, and vision insurance

Annual bonus program

Life & disability insurance

Pre-tax FSAs

Paid parental leave

Paid holidays and vacation

Training & professional development

Wellness benefits

Résumé du poste

Southland Industries seeks a dynamic Service Account Manager to grow and maintain relationships within assigned accounts, oversee the sales process, and act as the primary customer contact to retain and expand business. You will coordinate with the Service team to ensure satisfaction and address issues promptly.

Responsibilities include prospecting new owner-direct customers, selling service maintenance agreements and project work, and mentoring junior managers while traveling to sites as needed

Qualifications

• Strong knowledge of service policies, procedures and capabilities.
• Strong verbal and written communication, including presentation skills.
• Strong customer service and relationship-building abilities.
• Demonstrated sales skills in prospecting, qualifying, proposing and closing.
• Ability to manage large accounts (existing and new).
• Strong collaboration and problem-solving skills.
• Willingness to travel to job sites within assigned region.
• Proficient with CRM and MS Office tools.

Responsabilités

• Develops and maintains relationships within assigned customer accounts.
• Oversees the sales process and acts as primary contact for customers.
• Prospect and cultivate new owner-direct customers in the territory.
• Sell service maintenance agreements and project work.
• Mentor less-experienced Service Account Managers.
• Coordinate with Service team to ensure customer satisfaction.

Connaissances

Verbal & written communication

Customer relationship building

Sales prospecting & closing

Collaboration & problem-solving

CRM knowledge

MS Office (Excel/Word/PowerPoint)

Willingness to travel

Leadership & mentoring

Formation

Two-year degree or equivalent training

Trade-level training or industry experience

Outils

CRM

Microsoft Office

Description du poste

Position Summary

We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise. Assigned accounts are generally larger and more complex.

Position Details

• Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivatenew"existing building" "owner direct" customers.
• Primary goal is to sellnewservice maintenance agreements and truck-based service and projectwork.
• Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
• Develops and maintains positive relationships within assigned customer accounts.Oversees the sales process and acts as a "One Southland" point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
• Continuously generates new sales by using existing and potential customer networks and social networking.Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
• Mentors less-experienced Service Account Managers.

Qualifications

• Strong knowledge of service policies, procedures and capabilities
• Strong verbal and written communication, including presentation skills
• Strong customer service skills and ability to develop customer relationships
• Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)
• Strong collaboration skills internally and externally, with strong problem-solving abilities
• Frequent travel to job sites within assigned region
• Strong Microsoft Office skills, including Excel, Word and PowerPoint.
• Solid knowledge of CRM
• Education:Two-year relevant degree or equivalent training and experience, such as trade-level training or industry experience
• Experience: 3+ years in direct relevant experience.

Benefits

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued,

Equal Opportunity

Southland Industries and all its subsidiaries are an Equal Opportunity Employerand prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment.All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment

All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement

Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be establishedafter a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).

Job Details

Job Location: Las Vegas, Nevada, United States. Position Type: Full-Time/Regular.