Service Account Manager

Southland Industries, Inc.; Sacramento (CA); On-site; USD 91,000 - 117,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Annual bonus

Life insurance

Disability protection

FSAs

Parental leave

Paid holidays

Training & memberships

Wellness benefits

Job summary

Southland Industries in California is seeking a Service Account Manager to grow our service business by developing owner-direct relationships with building owners and facility managers. You will sell service maintenance agreements and retrofit projects while coordinating with operations and technicians to deliver exceptional customer experiences.

The role requires 2+ years of sales experience, strong communication, and the ability to manage large accounts across a regional territory.

Qualifications

• Bachelor’s degree in a relevant field or equivalent training and experience.
• Minimum 2+ years of direct relevant experience.
• Knowledge of service policies, procedures, and capabilities.
• Strong verbal and written communication, including presentations.
• Strong customer service skills and ability to develop customer relationships.
• Proven sales skills in prospecting, qualifying, proposing, and closing.

Responsibilities

• Grow service business by prospecting in assigned market to develop owner-direct customers.
• Sell new service maintenance agreements and truck-based service and project work.
• Manage the sales process from prospecting to close and handling objections.
• Develop and maintain relationships within assigned accounts.
• Coordinate with Service team to ensure customer satisfaction and renewals.
• Maintain sales pipeline and forecast with operations.

Skills

Sales skills

Prospecting

Customer relationship

Communication skills

Presentation skills

Team collaboration

Education

Bachelor’s degree or equivalent

Job description

The Service Account Manager is responsible for driving growth of Southland Industries’ service business by developing new customer relationships, expanding existing accounts, and serving as a trusted advisor for building owners and facility managers. This role focuses on selling service maintenance agreements, repair services, retrofit projects, and other owner-direct solutions within an assigned territory. Acting as a single point of contact for customers, the Service Account Manager partners closely with operations, service technicians, and internal stakeholders to deliver exceptional customer experiences while identifying opportunities to expand Southland's service offerings. Through proactive prospecting, strategic account management, and consultative selling, this individual plays a key role in achieving revenue goals, strengthening long-term customer partnerships, and positioning Southland Industries as the preferred building solutions provider.

This position requires strong business development, relationship management, and sales execution skills, along with the ability to collaborate across teams to ensure customer satisfaction, support service delivery, and drive profitable growth. The Service Account Manager is accountable for maintaining a healthy sales pipeline, achieving annual sales targets, and identifying opportunities that create lasting value for both customers and Southland Industries.

• Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
• Sells new service maintenance agreements and truck-based service & project work.
• Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
• Develops and maintains positive relationships within assigned customer accounts.
• Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
• Maintains regular communication with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers when performance or billing issues arise.
• Continuously generates new sales by using existing and potential customer networks and
• social networking.
• Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
• Develops and executes customer account plans for key and target customers.
• Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal.
• Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities.
• Partners with Service Supervision and Technicians for repair and replacement opportunities.
• Maintains Sales Pipeline of opportunities and sales tracking – communicating with operations for forecasting and turnover meetings.

Qualifications

• Bachelor’s Degree in relevant field or equivalent training and experience, such as trade-level training or industry
• 2+ years of direct relevant experience
• Knowledge, Skills and Abilities:
• List no more than six (6) essential KSAs, including system-relevant technical skills.
• Strong knowledge of service policies, procedures and capabilities
• Strong verbal and written communication, including presentation skills
• Strong customer service skills and ability to develop customer relationships
• Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and
• managing large accounts (existing and new)
• Strong collaboration skills internally and externally, with strong problem-solving abilities
• Frequent travel to job sites within assigned region

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued.

Southland Industries and all its subsidiaries are anEqual Opportunity Employerand prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment.All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Pay:

Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For California this ranges from $90,781 - $116,719 plus annual incentive, benefits, and retirement program as outlined above.

Contingent Employment:

All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement:

Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).