Service Account Manager

Southland Industries; Vancouver (WA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with 50% company match

Medical, dental, and vision insurance

Annual bonus program

Life & disability insurance

Paid parental leave

Paid holidays and vacation

Professional development memberships

Wellness benefits

Job summary

Southland Industries seeks a Service Account Manager to develop and maintain positive relationships within assigned customer accounts, overseeing the sales process and serving as the primary contact to retain and grow these accounts.

You will coordinate with the Service team to ensure customer satisfaction, address concerns, and advocate for customers when issues arise. This role targets larger, more complex accounts and includes mentorship of peers.

Qualifications

• Two-year degree or equivalent training is required.
• 3+ years in direct relevant experience with service accounts and sales.
• Proven ability in prospecting, qualifying, presenting and closing sales.

Responsibilities

• Grow our service business by prospecting in assigned territory and cultivating new owner-direct customers.
• Sell new service maintenance agreements and truck-based service and project work.
• Proactively manage the service sales process from prospecting to close, including proposals and negotiations.
• Mentor less-experienced Service Account Managers and coordinate with internal teams for customer success.

Skills

Strong service policies

Communication skills

Customer relationship

Sales prospecting/closing

Collaboration & problem-solving

Travel to job sites

CRM knowledge

Education

Two-year degree

3+ years direct experience

Tools

Excel

Word

PowerPoint

Job description

Position Summary

We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise. Assigned accounts are generally larger and more complex.

Position Details

• Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
• Primary goal is to sell new service maintenance agreements and truck-based service and project work.
• Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
• Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
• Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
• Mentors less-experienced Service Account Managers.

Qualifications

• Strong knowledge of service policies, procedures and capabilities
• Strong verbal and written communication, including presentation skills
• Strong customer service skills and ability to develop customer relationships
• Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)
• Strong collaboration skills internally and externally, with strong problem-solving abilities
• Frequent travel to job sites within assigned region
• Strong Microsoft Office skills, including Excel, Word and PowerPoint.
• Solid knowledge of CRM
• Education: Two-year relevant degree or equivalent training and experience, such as trade-level training or industry experience
• Experience: 3+ years in direct relevant experience.

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued.

Pay: Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For Washington this ranges from $85,313.00 – $109,688.00 plus annual incentive, benefits, and retirement program as outlined above.

Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.