Service Account Manager Dulles, VA

Southland Industries Inc.; Virginia; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with 50% company match (no cap)

100% paid medical, dental, and vision insurance

Annual bonus program

Paid parental leave

Training/professional development opportunities

Job summary

Southland Industries Inc. is seeking a dynamic Service Account Manager to develop and maintain customer relationships. The ideal candidate will oversee the sales process and ensure customer satisfaction. Required qualifications include a relevant degree and 3+ years of experience in sales. This position offers comprehensive benefits including a 401(k) plan, medical insurance, and paid holidays. Frequent travel to job sites within Minnesota is expected.

Qualifications

• Two-year relevant degree or equivalent training, such as trade-level training or industry experience.
• 3+ years of direct relevant experience.
• Strong knowledge of service policies, procedures, and capabilities.

Responsibilities

• Develop and maintain positive relationships within assigned customer accounts.
• Oversee the sales process, acting as the primary point of contact for customers.
• Achieve annual sales plan within approved cost budgets.

Skills

Strong customer service skills

Sales skills in prospecting and closing

Strong verbal and written communication

Collaboration skills

Strong Microsoft Office skills

Solid knowledge of CRM

Education

Two-year relevant degree or equivalent training

3+ years of direct relevant experience

Job description

Position Summary

We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise. Responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.

Position Details

• Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
• Primary goal is to sell new maintenance, repair, and replacement work.
• Proactively manages the service sales process to close sales, including prospecting, qualifying, customer's setup and procurement process, proposals, presentations, as well as handling questions and objections.
• Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a “One company” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
• Maintains regular communications with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers when performance or billing issues arise.
• Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
• Develops and executes customer account plans for key and target customers.
• Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal.
• Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities.
• Partner with Service Supervision and Technicians for repair and replacement opportunities.
• Maintain Sales Pipeline of opportunities and sales tracking – communicating with operations for forecasting and turnover meetings.

Qualifications

• Two-year relevant degree or equivalent training and experience, such as trade-level training or industry experience.
• 3+ years of direct relevant experience.
• Strong knowledge of service policies, procedures, and capabilities.
• Strong verbal and written communication, including presentation skills.
• Strong customer service skills and ability to develop customer relationships.
• Demonstrated sales skills in prospecting, qualifying, proposing, and closing sales and capable of developing and managing large accounts (existing and new).
• Strong collaboration skills internally and externally, with strong problem-solving abilities.
• Frequent travel to job sites within assigned region.
• Strong Microsoft Office skills, including Excel, Word, and PowerPoint.
• Solid knowledge of CRM.

Benefits

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting.
• Medical, dental, and vision insurance (100% paid for employee).
• Annual bonus program based upon performance, achievement, and company profitability.
• Term life, AD&D insurance, and voluntary life insurance.
• Disability income protection insurance.
• Pre-tax flexible spending plans (health and dependent care).
• Paid parental leave.
• Paid holidays, vacation, and personal time.
• Training/professional development opportunities and company-paid memberships for professional associations and licenses.
• Wellness benefits.

Equal Opportunity Employer

Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment

All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement

Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).