Service Account Manager - Global

ABB Schweiz AG; Cary (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player seeks a dynamic Service Account Manager to drive growth and enhance customer satisfaction. This role involves developing and managing account strategies, building trusted relationships with key stakeholders, and ensuring successful delivery of services. You will lead business development initiatives while collaborating with operational teams to meet customer needs. Join a forward-thinking company that values diverse backgrounds and offers exciting opportunities to make an impact in the Reliability, Safety, and Sustainability sectors. Your expertise will play a crucial role in shaping the future of our solutions globally.

Qualifications

• 5+ years in Account Management or Business Development roles.
• Strong understanding of Reliability, Safety & Sustainability solutions.

Responsibilities

• Ownership of Global strategy and Account plans for key segments.
• Develop trusted advisor relationships with key accounts and stakeholders.
• Collaborate with teams to ensure timely delivery of services.

Skills

Account Management

Business Development

Sales Strategy

Customer Relationship Management

Negotiation

Education

Bachelor’s degree in engineering

Bachelor’s degree in business administration

Bachelor’s degree in sales

Bachelor’s degree in management

Tools

Salesforce

Job description

Service Account Manager - Global

Industry Segment Manager develops, implement, and manages the account and segment strategy that is focused on share of wallet growth, profitability, and customer satisfaction. Coordinates sales activities, monitors current accounts and projects, and manages the resolution of specific customer problems.

This position reports to

Marketing & Sales Manager

Your role and responsibilities

1. Ownership of the Global strategy and Account plans for assigned focus segments and accounts
2. Owner of Corporate relationships and develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
3. Supports sales for SEAM Advisory, with a direct tie to our Reliability, Safety and Sustainability portfolio
4. Source and develops business opportunities through pro-active business development
5. Serve as the lead point of contact for all customer account management matters
6. Develop and negotiate frame agreement and contracts
7. Collaborates with operational delivery teams to ensure the timely and successful delivery of our services according to customer needs and objectives
8. Meet / Exceed sales budget and its associated Key Performance Indicators
9. Perform administrative functions including Salesforce, and ensuring client compliance

Qualifications for the role

• Bachelor’s degree in engineering, business administration, sales, management, or related field
• Minimum of 5 years in an Account Management or Business Development position.
• Good understanding of Reliability, Safety & Sustainability solutions, preferably in the Energized assets market

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory