Global Customer Application Engineer

ABB Inc.; Cary (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

ABB Inc. in Cary, NC, seeks a Global Application Specialist to develop and validate electrical applications for critical power and building electrification in North America. You will design and implement customer-focused solutions and collaborate with product teams to drive market success.

You will collect customer needs, develop ABB resources, and support product launches, while aligning with ABB's safety and integrity values and contributing to standards and campaigns.

Qualifications

• Bachelor's degree in engineering with technical understanding.
• Willingness to learn and acquire new competences.
• Experience reading electrical diagrams and with electrical distribution.
• Knowledge of NEC codes and electrical design requirements is a plus.

Responsibilities

• Collect demands from US end users for new solutions and products.
• Develop resources inside ABB for these developments to expand data center market.
• Promote innovative solutions and support product development.
• Develop applications, including training, value props, and materials.
• Support test and validation of applications and assist customers with solutions.
• Contribute to digital marketing campaigns related to applications.

Skills

Agile mindset

Excellent communication

English proficiency

Negotiation skills

Leadership skills

Market knowledge

Social skills

Adaptability

Customer focus

Team collaboration

Education

Bachelor's degree in engineering

Tools

Etap

SKM

EasyPower

AutoCAD

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Chapter Lead

In Electrification Business - Smart Power Division, we are looking for a Global Application Specialist to develop applications in the area of critical power and building electrification for North American market. In this role you will design, develop, and validate applications and solutions in above areas leveraging on a customer-in approach.

Your responsibilities

Summary of duties: Collect the demands of US based end users for the development of new solutions and products, understanding their most critical demands, develop resources inside ABB focused on these developments to increase ABB's participation in the data center market, promoting innovative and in advance of competitors' developments.

• Development of applications, included training, value proposition, communication materials (30% of the time)
• Develop resources in ABB organization to execute the business plan, support customer with dedicated solutions, new product development and commercial execution. (25% of the time)
• Support test and validation of applications (5% of the time)
• Help customers by identifying the best solutions for their projects (5% of the time)
• Ensure adequate customer journey (i.e., application configurator) is in place for the respective application (5% of the time)

• Customer-In process to capture the customers' voice (5% of the time)
• Support digital marketing campaigns related to applications (5% of the time)
• Define ABB and competitive landscape, monitor market trends in the above applications and recommends adjustments for the long and mid-term strategy (5% of the time)

• Provide feedbacks to Product management and Digital on new development needs (5% of the time)
• Participate to national/international standardization committee (5% of the time)

• Living ABB's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. (5% of the time)

Your background

• Bachelor's degree in engineering
• Technical understanding and willingness to learn and continuously acquire new competences.
• Experience in electrical systems, ability to read, understand and design electrical diagrams
• Experience with electrical distribution, critical power systems, protection and switching devices, metering and monitoring devices and systems,...
• Agile mindset and preferable experience in an agile working context
• Excellent communication skills
• Proficiency in written and spoken English
• Second language is a plus
• Negotiation skills, market knowledge, leadership skills, social skills complete the profile
• Knowledge of NEC codes (i.e. NEC700,701,702),Uptime Institute Tier design, ANSI/TIA-942-A ratings, ANSI/BICSI 002 levels, or similar electrical distribution design requirements is considered a plus
• Design software skills(i.e. Etap, SKM, EasyPower, AutoCAD or similar is considered a plus

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?