Service Account Manager Doral, FL

Integrated Cooling Solutions, LLC; Florida; On-site; USD 85,000 - 120,000; Full time

Job summary

Integrated Cooling Solutions, LLC (ICS) seeks a proven Service Sales professional to drive service solutions and products to building owners and management firms across Florida. This outside sales role is commission-based and focuses on renewing and expanding service contracts, small turnkey projects, and repairs.

Under minimal direction, you will identify opportunities, develop compelling ROI-based proposals, and negotiate terms to close deals.

Qualifications

• Bachelor’s degree in Engineering, Business or related field is required or equivalent experience.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience is a plus.
• Existing book of business and contacts in designated territory is preferred.
• Excellent initiative and interpersonal communications skills, with ability to influence others.
• Ability to prioritize, multi-task, handle ambiguity and manage high-volume projects.
• Strong PC skills in Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Identify opportunities with existing and new customers by assessing project needs and constraints for HVAC service requirements.
• Use ROI selling strategies to address customer objectives and asset management needs.
• Demonstrate technical expertise to build credibility and loyalty with clients.
• Develop relationships with customers to drive service contract and project sales.
• Write and present proposals, negotiate price and terms, and close sales.

Skills

Communication

Negotiation

Influence

Multitasking

Time management

Education

Bachelor’s Degree in Engineering or Business

Tools

Microsoft Office

CRM software

Job description

Integrated Cooling Solutions (ICS) delivers HVAC solutions backed by technical expertise and strong manufacturer partnerships. With eight offices across Florida, we help clients design and implement the best systems for their space—backed by hands‑on support and industry know‑how.

At IC, people come first. We invest in our team’s growth and success, creating a place where your work matters and your career can take off. If you're ready to be part of something dynamic and meaningful, we’re excited you’re here.

The Opportunity

Seeking a proven Service Sales individual with a demonstrated ability to navigate the existing building market and influence customers at multiple levels. Under minimal direction, this outside sales role is responsible for the sale of service solutions and products to targeted building owners and management companies. This position is commission based.

Responsibilities

• Identifies potential opportunities with existing and new customers by determines project needs, constraints and responsibilities to meet the customer’s HVAC service requirements
• Use ROI selling strategies to address customer's operational and environmental objectives, needs and asset management requirements
• Demonstrates technical expertise to develop credibility, loyalty, trust and commitment
• Builds partnering relationships with the customers and individuals responsible for the decision‑making process to steer the sale of service offerings
• Understands the customer's business and speaks their language
• Effectively writes, presents and communicates proposals. Negotiate value and close the sale
• Reviews, approves and presents the proposal, negotiates price, terms and conditions with customer
• Positively and credibly influences system / service solutions with customers. Frequently creates competitive, high quality and timely estimates, bids, proposals, and cost/benefit analysis
• Manages multiple, ongoing, opportunities focusing on selling service contracts, small turnkey projects and repairs.
• Sells, renews and expands renewable service agreements, including multi‑year agreements, to both new and existing customer
• Solicits support from and communicates effectively with the entire service and sales team and support staff
• Keeps management informed of progress and account status. Knows when to call for assistance from management and team members to keep the sales process moving
• Provides weekly / monthly account business activity reports and annual forecasts
• Flexibility to work outside normal work hours, as required

The Required Profile

• Bachelor’s Degree in Engineering, Business or related field and typically 1-10 years account management or project management/estimating experience; or equivalent experience
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a PLUS
• Existing book of business and contacts in designated territory is preferred
• Excellent initiative, and interpersonal communications skills and a demonstrated ability to influence others
• Ability to prioritize, multi‑task, deal with ambiguity and manage high volume projects
• Strong PC skills in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook

Other Skills/Abilities

Strategic Skills

Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story

Operating Skills

Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize work flow.

Behavior Skills

Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.

Personal and Interpersonal Skills

Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.

Negotiating Skills

Ability to settle differences, compromise or reach agreement while avoiding argument and dispute.

Presentation Skills

Ability to communicate and transfer knowledge in a precise, concise and logical manner. Demonstrates professional facilitation skills and has a professional presence.

Will be required to work in an office environment and frequently in the field.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Integrated Cooling Solutions’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury