Service Account Manager (Aftermarket) - High Growth Manufacturing

Daley And Associates, LLC.; Dallas (TX); On-site; USD 75,000 - 85,000; Full time

Job summary

Daley And Associates, LLC. is seeking a Service Account Manager to join its growing aftermarket team in the United States. The role blends account management with technical sales and customer support to maximize uptime and aftermarket revenue.

You will build long‑term customer relationships, identify new business opportunities, and lead service-contract conversations while coordinating with CRM/ERP systems to ensure a smooth customer experience.

Qualifications

• 2–4 years of experience in technical sales or a customer-facing role within a technical environment.
• Experience in manufacturing or industrial equipment is preferred.
• Strong relationship-building, communication, and customer service skills.
• Spanish language skills are a plus; English is required.

Responsibilities

• Manage and grow relationships with key accounts, driving customer satisfaction and long-term partnerships.
• Execute sales strategies to generate revenue through equipment, spare parts, service capabilities, and service agreements.
• Identify new business opportunities and manage opportunities through CRM tools.
• Provide or coordinate technical support for customer issues, including equipment breakdowns.
• Introduce, manage, and renew service contracts to support recurring revenue growth.
• Conduct customer visits and deliver training on equipment operation and maintenance.
• Monitor orders and pricing, collaborating with internal teams to ensure a seamless customer experience.
• Gather customer feedback, market intelligence, and industry trends for internal stakeholders.

Skills

Technical sales

Account management

Customer service

Relationship building

Education

Technical post-secondary education

Tools

CRM systems

ERP systems

Job description

Service Account Manager (Aftermarket) - High Growth Manufacturing Company

I'm working with an established international industrial equipment manufacturer that is looking to add a Service Account Manager to its growing aftermarket team.

This is an exciting opportunity for someone with a technical sales or customer service background who enjoys building long-term customer relationships, identifying new business opportunities, and helping customers get the most out of their equipment.

In this role, you'll combine account management, technical support, and sales to drive customer satisfaction, repeat business, and aftermarket revenue.

Responsibilities:

• Manage and grow relationships with key accounts, driving customer satisfaction, repeat business, and long-term partnerships.


• Execute sales strategies to generate revenue through equipment, spare parts, service capabilities, and service agreements.


• Identify new business opportunities, convert leads into sales, and proactively manage opportunities through CRM tools.


• Provide or coordinate technical support for customer issues, including equipment breakdowns and performance concerns.


• Introduce, manage, and renew service contracts to support recurring revenue growth.


• Conduct customer visits, provide training on equipment operation and maintenance, and deliver presentations to both operational and management teams.


• Monitor orders, manage pricing, and collaborate with internal sales and support teams to ensure a seamless customer experience.


• Gather and communicate customer feedback, market intelligence, and industry trends to internal stakeholders.

Requirements:

• 2–4 years of experience in technical sales, account management, or a customer-facing role within a technical environment.


• Experience in a manufacturing or industrial equipment environment is preferred.


• Strong relationship-building, communication, and customer service skills.


• A proactive, self-motivated individual who enjoys identifying opportunities and driving results.


• Experience with CRM and ERP systems is a plus.


• Technical post-secondary education or equivalent experience is preferred.


• Spanish language skills are a plus; English is required.


• Ability to travel throughout the U.S. and potentially South America, approximately 1–2 weeks per month.


• Ideally based in the Central U.S., with a valid driver's license and authorization to work in the U.S.

$75K - $85K base salary, dependent on experience.