Service Account Manager

Edison Smart®; Marietta (GA); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Full benefits package

Commission-based earnings

Job summary

Edison Smart® in Marietta, GA is seeking an experienced Service Account Manager to own a portfolio of commercial building automation and mechanical services clients. The role focuses on building and maintaining long-term relationships while identifying revenue opportunities across BAS, HVAC, and related services.

You will drive business development, develop proposals and presentations with internal teams, visit customer sites locally, and grow accounts through upselling and cross-selling.

Qualifications

• Experience in Building Automation, HVAC, mechanical services or controls.
• Experience in account management, service sales or business development.
• Strong knowledge of commercial building systems.
• Proven ability to build long-term customer relationships.
• Commercial mindset to identify and pursue revenue opportunities.
• Excellent communication, negotiation, and presentation skills.
• Able to work with technical and non-technical stakeholders.
• Self-motivated with multi-account management.
• Valid driver’s license and willingness to travel locally.
• Must commute to Marietta, GA daily.
• Commission-based earning potential and full benefits.

Responsibilities

• Develop and maintain strong, long-term relationships with customers across the commercial building and mechanical services sector.
• Act as the primary commercial contact for assigned accounts.
• Identify opportunities for additional service, maintenance, retrofit, BAS, HVAC, and mechanical work.
• Generate new business by developing relationships with prospective customers.
• Conduct regular customer meetings and site visits to understand operational requirements and identify areas for improvement.
• Develop proposals, quotations, and commercial presentations in collaboration with internal technical and operations teams.
• Manage opportunities from initial identification through to contract award.
• Grow existing accounts through upselling and cross-selling additional services.
• Maintain a strong understanding of customer needs, market conditions, and competitor activity.
• Work closely with service managers, technicians, project managers, and engineering teams to ensure customer expectations are met.
• Maintain accurate sales activity, pipeline, and revenue forecasts.
• Consistently achieve agreed revenue and business development targets.

Skills

Building Automation

HVAC

Account management

Business development

Outside sales

Relationship building

Communication skills

Negotiation skills

Presentation skills

Travel locally

Job description

Service Account Manager – Building Automation & Mechanical Services

Work Arrangement: Onsite

Commission Structure: Percentage-based commission on revenue generated

A leading Building Automation and Mechanical Services contractor is looking to add an experienced Service Account Manager to its growing team in Marietta, GA.

This is a highly relationship-driven position focused on developing and maintaining long-term customer relationships while identifying and converting new revenue opportunities across the building automation, HVAC, and mechanical services market.

The successful candidate will be commercially minded, confident working with customers, and comfortable identifying opportunities to expand existing accounts while developing new business.

The Role

You will take ownership of a portfolio of customers, acting as a trusted point of contact and helping clients identify opportunities to improve the performance, reliability, and efficiency of their building systems.

A significant part of the role will involve business development and account growth, including identifying service agreements, upgrades, retrofits, controls projects, and other opportunities within existing and prospective accounts.

Key Responsibilities

• Develop and maintain strong, long-term relationships with customers across the commercial building and mechanical services sector.
• Act as the primary commercial contact for assigned accounts.
• Identify opportunities for additional service, maintenance, retrofit, BAS, HVAC, and mechanical work.
• Generate new business by developing relationships with prospective customers.
• Conduct regular customer meetings and site visits to understand operational requirements and identify areas for improvement.
• Develop proposals, quotations, and commercial presentations in collaboration with internal technical and operations teams.
• Manage opportunities from initial identification through to contract award.
• Grow existing accounts through upselling and cross-selling additional services.
• Maintain a strong understanding of customer needs, market conditions, and competitor activity.
• Work closely with service managers, technicians, project managers, and engineering teams to ensure customer expectations are met.
• Maintain accurate sales activity, pipeline, and revenue forecasts.
• Consistently achieve agreed revenue and business development targets.

What We're Looking For

• Previous experience in Building Automation, HVAC, mechanical services, controls, or a closely related industry.
• Proven experience in account management, service sales, business development, or outside sales.
• Strong understanding of commercial building systems and the services associated with them.
• Demonstrated ability to develop and maintain long-term customer relationships.
• A commercial mindset with the ability to identify and pursue new revenue opportunities.
• Strong communication, negotiation, and presentation skills.
• Ability to work with both technical and non-technical stakeholders.
• Self-motivated and capable of managing multiple customer relationships and sales opportunities simultaneously.
• Valid driver's license and willingness to travel locally to customer sites when required.
• Must be able to commute to the Marietta, GA office on a daily basis.
• Percentage-based commission structure tied directly to revenue generated
• Full benefits package
• Opportunity for significant additional earnings through commission
• Long-term career progression within a growing BAS and mechanical services organisation
• Opportunity to work with a broad range of commercial and industrial customers

The Opportunity

This position would suit an experienced BAS, HVAC, mechanical services, or controls professional who enjoys working directly with customers and wants to move into a more commercially focused role.

If you're someone who understands the technical side of building systems but is particularly strong at building relationships, winning business, and growing customer accounts, this could be an excellent opportunity to take the next step in your career.