Service Account Manager

Manatal; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Life Insurance

Paid Vacation, Sick Time, and Holidays

Long-Term Disability Coverage

401(k) with Company Match

Educational Assistance

Company-Sponsored Events & Community Initiatives

Job summary

A leading service provider in building automation is seeking a Service Account Manager to manage client relationships, coordinate service delivery, and implement energy-saving strategies. Ideal candidates should have over 5 years of experience in HVAC controls and a technical background. This position offers competitive compensation and an opportunity for professional growth within a collaborative environment.

Qualifications

• 5+ years of experience in commercial HVAC controls or automation.
• Hands-on experience in temperature controls or building automation systems.
• Familiarity with Delta, Alerton, and Tridium Niagara N4 platforms.

Responsibilities

• Manage the day-to-day service relationship with assigned customers.
• Assist with developing and implementing energy-saving strategies.
• Monitor the financial performance of service agreements.

Skills

Communication skills

Organization skills

Customer service skills

Proficiency in Microsoft Office

Proficiency in SharePoint

Proficiency in CRM systems

Education

Engineering degree or relevant technical background

Tools

Delta control systems

Alerton control systems

Tridium Niagara N4

Job description

Job Description - Building Automation SystemsService Account Manager

Were hiring a technically-minded, customer-focused professional to join our Service team as a Service Account Manager. This is not a sales position, it's a critical client-facing role responsible for managing long-term service and maintenance relationships within the building automation space. You'll serve as the main point of contact for clients with ongoing support agreements, helping coordinate service delivery, maintain system performance, and implement energy-saving strategies. This position is ideal for someone with experience working for temperature controls contractors who is looking to move from fieldwork into a process-driven, office-based support role.

What Youll Do:

Client Support & Relationship Management:

• Manage the day-to-day service relationship with assigned customers
• Coordinate preventative maintenance schedules and review service visit documentation
• Lead periodic customer service reviews and ensure expectations are met
• Maintain accurate records and proactively identify areas for service improvement

Technical Oversight & Energy Support:

• Leverage your experience with Delta, Alerton, and Tridium (Niagara N4) control systems
• Assist with developing and implementing energy-saving strategies
• Provide system performance input and recommendations for ongoing optimization
• Support technical design conversations with internal teams as needed
• Monitor the financial performance of service agreements and ensure alignment with
• Review and analyze monthly service reports and communicate with leadership
• Balance customer satisfaction with service profitability and delivery scope

What You Bring:

• Hands-on experience in temperature controls or building automation systems
• Familiarity with Delta, Alerton, and Tridium Niagara N4 platforms
• 5+ years in commercial HVAC controls or automation
• Engineering degree or relevant technical background
• Strong communication, organization, and customer service skills
• Proficiency in Microsoft Office, SharePoint, and CRM systems
• A desire to transition from fieldwork into a structured support and relationship role

Compensation & Benefits:

Salary Range: $70,000 to$100,000 annually, plus a year-end bonus based on company performance.

Benefits Include:

• Medical, Dental, and Life Insurance
• Paid Vacation, Sick Time, and Holidays
• Long-Term Disability Coverage
• 401(k) with Company Match
• Educational Assistance
• Company-Sponsored Events & Community Initiatives

Why Work With Us?

Were not just a service provider were a long-term partner to our clients and a long-term homefor our team. You'll be part of a company that values technical excellence, customer trust, and aculture of collaboration. We invest heavily in your development with access to industry-recognized training (Delta, Alerton, Tridium Niagara N4), opportunities to grow into leadership,and the ability to step out of the field and into a career path that prioritizes your knowledge andcustomer relationship skills.

If you're looking for stability, technical challenge, and a team that actually listens and supportsyour growth,this is the place.