Service Account Coordinator: Scheduling & Customer Care

Jobgether SRL; United States; Presencial; USD 51.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

PTO 13 days + 10 holidays

Fun & Laughter Day Off

Comprehensive healthcare

401(k) plan with employer matching

Wellness program

Tuition reimbursement

Vehicle reimbursement

Cell phone reimbursement

Paid parental leave

Descripción de la vacante

Jobgether SRL, on behalf of a partner company, seeks a Service Account Representative based in United States to manage service delivery for assigned accounts and coordinate preventive maintenance. You will work with customers, technicians, subcontractors, and internal teams to ensure timely, reliable service and strong client relationships.

The role emphasizes proactive communication, cost tracking, invoicing, contract renewals, and accurate account documentation in a fast-paced, team‑oriented

Formación

• Requires college degree, trade school qualification, or equivalent professional experience.
• Three to five years of experience in field operations, dispatch, sales, administration, customer service, or related role.
• Exceptional telephone and interpersonal customer service skills, with proactive problem solving.
• Strong written and verbal communication with customers, colleagues, technicians, and stakeholders.
• Proficient in scheduling, reporting, and administrative tasks using Microsoft Outlook, Excel and Word.
• Knowledge of financial processes including accounts payable/receivable, purchase/work orders, and invoicing.
• Ability to manage multiple projects and deadlines with attention to detail.

Responsabilidades

• Oversee service delivery for assigned customer accounts, ensuring commitments are fulfilled and expectations met.
• Coordinate service scheduling, cost tracking, invoicing, contract bookings, and renewals.
• Schedule monthly preventive maintenance visits and ensure on-time completion.
• Maintain regular communication with customers, accounts, and subcontractors.
• Monitor contract expirations and participate in renewal discussions.
• Track service costs and support accounts payable/receivable processes.
• Attend regular customer meetings to review performance and follow up on issues.
• Collaborate with internal teams, dispatch, and subcontractors to resolve scheduling challenges.
• Anticipate customer needs and deliver proactive, personalized support to retain accounts.
• Provide operational support and administrative coordination as needed.

Conocimientos

Customer service

Communication

Time management

Organizational skills

Problem-solving

Relationship management

Educación

College degree or equivalent

Herramientas

Microsoft Outlook

Excel

Word

Descripción del empleo

Jobgether SRL, on behalf of a partner company, seeks a Service Account Representative based in United States to manage service delivery for assigned accounts and coordinate preventive maintenance. You will work with customers, technicians, subcontractors, and internal teams to ensure timely, reliable service and strong client relationships.

The role emphasizes proactive communication, cost tracking, invoicing, contract renewals, and accurate account documentation in a fast-paced, team‑oriented