Service Account Representative

OpenKrill; United States; Teletrabalho; USD 106 020 000 - 137 540 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Paid time off

Health insurance

401(k) plan

Wellness program

Tuition reimbursement

Vehicle reimbursement

Cell phone reimbursement

Parental leave

CSR day

Inclusive culture

Career development

Resumo da oferta

OpenKrill is seeking a Service Account Representative in the United States to coordinate service operations for assigned accounts. You will manage schedules, preventive maintenance, and invoicing while maintaining strong customer relationships.

In this role you will collaborate with technicians, subcontractors, and internal teams to ensure timely, high-quality service delivery and contract renewals. A college degree or equivalent experience is preferred, with 3–5 years of related work in

Qualificações

• College degree or equivalent required.
• Strong customer service mindset and professional communication.
• Proven ability to manage multiple tasks with accuracy and timeliness.

Responsabilidades

• Oversee service delivery for assigned accounts and ensure commitments are met.
• Coordinate service scheduling, invoicing, and contract renewals with customers and internal teams.
• Maintain regular customer communication to provide updates and address concerns.

Conhecimentos

Customer service

Communication

Organizational skills

Time management

MS Office

Formação académica

College degree or equivalent

Ferramentas

Microsoft Outlook

Microsoft Excel

Microsoft Word

Descrição da oferta de emprego

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Account Representative based in United States.

As a Service Account Representative, you will play a key role in delivering exceptional customer service and ensuring the smooth coordination of service operations for assigned accounts. You will manage customer relationships, oversee service scheduling, and coordinate preventive maintenance activities to ensure timely and reliable service delivery. Working closely with customers, technicians, subcontractors, and internal teams, you will help maintain account satisfaction while supporting operational efficiency and business growth. Your responsibilities will include monitoring service costs, coordinating invoicing, tracking contract renewals, and ensuring accurate account documentation. You will also proactively communicate with customers to anticipate their needs, resolve issues, and strengthen long‑term partnerships. This full‑time opportunity offers a collaborative, customer‑focused environment where accountability, teamwork, and professional development are highly valued. It is an excellent fit for an organized, service‑oriented professional who thrives in a fast‑paced environment and enjoys managing multiple priorities.

Accountabilities

• Service Account Management: Oversee service delivery for assigned customer accounts, ensuring that commitments are fulfilled efficiently and that customer expectations are consistently met.
• Customer Support Coordination: Manage the administrative and operational aspects of customer support programs, including service scheduling, cost tracking, invoicing, contract bookings, and contract renewals.
• Preventive Maintenance Scheduling: Coordinate monthly preventive maintenance visits for contracted customers, ensuring that appointments are scheduled, communicated, and completed on time.
• Customer Communication: Maintain regular communication with customers, key accounts, and subcontractors to provide service updates, confirm schedules, address concerns, and ensure continuity of service.
• Contract Administration: Monitor contract expiration dates, coordinate renewal activities, and participate in regular reviews to identify upcoming renewals and maintain customer relationships.
• Financial and Administrative Tracking: Track service‑related costs, review purchase orders and work orders, support accounts payable and receivable processes, and assist with accurate invoicing and account records.
• Account Reviews and Meetings: Attend regular customer meetings to review account performance, discuss service status, identify outstanding issues, and determine appropriate follow‑up actions.
• Cross‑Functional Collaboration: Coordinate with internal service teams, field personnel, dispatch, and subcontractors to resolve scheduling challenges and ensure effective service execution.
• Customer Satisfaction and Retention: Anticipate customer needs, proactively identify potential issues, and deliver responsive, personalized support that strengthens trust and long‑term account relationships.
• Operational Support: Perform additional administrative and service coordination duties as needed to support team objectives and maintain high service standards.

Requirements

• Education: A college degree, trade school qualification, or equivalent relevant professional experience.
• Professional Experience: Three to five years of experience in field operations, dispatch, sales, administration, customer service, or a related role.
• Customer Service Excellence: Exceptional telephone and interpersonal customer service skills, with the ability to anticipate customer needs, respond proactively, and maintain professionalism under pressure.
• Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with customers, colleagues, technicians, subcontractors, and other stakeholders.
• Technical Proficiency: Excellent working knowledge of Microsoft Outlook, Excel, and Word for scheduling, communication, reporting, and administrative tasks.
• Financial and Administrative Knowledge: Basic understanding of financial processes and documentation, including accounts payable and receivable, purchase orders, work orders, service costs, and invoicing.
• Organizational Skills: Strong attention to detail and the ability to manage multiple projects, service requests, schedules, and administrative tasks simultaneously.
• Time Management and Prioritization: Ability to coordinate competing deadlines, manage changing priorities, and ensure that customer commitments and preventive maintenance schedules are met.
• Problem‑Solving: A proactive, solutions‑oriented approach to resolving service issues, coordinating resources, and addressing customer concerns efficiently.
• Relationship Management: Ability to build and maintain positive customer relationships, collaborate effectively with internal teams, and support long‑term account retention.
• Adaptability and Accountability: A results‑driven mindset, with the ability to work independently, remain composed under pressure, and take ownership of assigned responsibilities.
• Preferred Industry Experience: Previous experience in the construction industry is an advantage but is not required.

Benefits

• Competitive Compensation: Anticipated hourly pay range of $37–$48, depending on qualifications, relevant experience, education, certifications, licenses, and location.
• Paid Time Off: Starting at 13 days of paid time off annually, in addition to 10 company holidays.
• Additional Time Off: A dedicated Fun & Laughter Day Off to encourage personal well‑being and work‑life balance.
• Comprehensive Healthcare: Medical, dental, and vision insurance plans.
• Insurance Protection: Life insurance and disability coverage.
• Retirement Savings: A 401(k) retirement plan with employer matching contributions.
• Wellness Support: Access to a wellness program and a colleague assistance program.
• Education Assistance: Tuition reimbursement to support continued learning and professional development.
• Vehicle Benefits: A vehicle reimbursement plan or access to a company vehicle, depending on the applicable arrangement.
• Mobile Phone Reimbursement: Cell phone reimbursement where applicable.
• Paid Parental Leave: Leave benefits to support employees and their families.
• Community Engagement: A dedicated Corporate Social Responsibility Day to support community involvement and social impact.
• Inclusive Work Environment: A supportive workplace that values teamwork, accessibility, equal opportunity, and individual professional growth.
• Career Development: Opportunities to strengthen customer relationship management, service coordination, and operational expertise within a growing service‑focused organization.