Service

Aux Home Services, Inc; Birmingham (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

Aux Home Services, Inc. is looking for a high-impact leader to oversee a field service team across plumbing, heating, cooling and electrical services in Birmingham. You will drive operational performance, customer experience, and revenue growth while building a culture of accountability and excellence.

The role focuses on aligning teams, improving execution, and coaching talent to raise standards and deliver consistent results in a fast-paced environment.

Qualifications

• Experience leading teams in a service-based or field-driven business.
• Ability to manage performance using KPIs and numbers.
• Proven coaching and development skills, not just supervision.
• Ability to hold others accountable with respect and trust.
• Thrives in a fast-paced, high-expectation environment.

Responsibilities

• Lead, coach, and develop a team of field technicians.
• Drive performance metrics including revenue, efficiency, and conversion.
• Hold the team accountable to standards, systems, and expectations.
• Run daily/weekly performance check-ins and team meetings.
• Improve the overall customer experience from first contact to job completion.
• Partner with dispatch, customer service, and operations for alignment.
• Identify opportunities for process improvement and growth.

Skills

Team leadership

Performance management

Coaching & development

Accountability

Operational excellence

Job description

• Company Description Aux Home Services, Inc. is Birmingham, Alabama’s premier provider of plumbing, heating, cooling, and electrical services. The company has been delivering reliable residential and commercial service since 1987, building a strong reputation for quality and professionalism.

Role:

You’re not looking for a job. You’re looking to lead.

We’re a fast-growing home services company building a high-performance team focused on execution, accountability, and an exceptional customer experience.

We’re not looking for someone to “manage the day-to-day.”

We’re looking for a leader who can drive results, develop people, and raise the standard across the board.

About the Role

This is a key leadership position responsible for overseeing a field service team and ensuring consistent performance across operations, customer experience, and revenue growth.

You’ll play a critical role in aligning the team, improving execution, and building a culture of accountability and excellence.

What You’ll Own

• Lead, coach, and develop a team of field technicians
• Drive performance metrics including revenue, efficiency, and conversion
• Hold the team accountable to standards, systems, and expectations
• Run daily/weekly performance check-ins and team meetings
• Improve the overall customer experience from first contact to job completion
• Partner with internal teams (dispatch, customer service, operations) for alignment
• Identify opportunities for process improvement and growth

What We’re Looking For

• Have experience leading teams in a service-based or field-driven business
• Are comfortable managing performance through numbers and KPIs
• Know how to coach and develop people—not just supervise them
• Can hold others accountable while maintaining respect and trust
• Thrive in a fast-paced, high-expectation environment

What Sets You Apart

• You don’t make excuses—you solve problems
• You lead from the front
• You’re comfortable having hard conversations
• You care about results and people equally
• Competitive base salary + performance-based incentives
• Leadership growth opportunities
• Strong operational and administrative support
• Clear expectations and the autonomy to lead

Why This Role Matters

We’re in a growth phase, and this role is critical to scaling effectively.

The right leader will:

• Elevate team performance
• Improve consistency and execution
• Strengthen the customer experience
• Help build a culture of accountability and winning