Server (Kennewick, WA)

Anchor Point Management Group; Kennewick (WA); On-site; USD 23,598 - 24,755; Part time

Job summary

Buffalo Wild Wings in Kennewick is seeking energetic Servers to enhance our front‑of‑house team. If you thrive in a fast-paced environment and enjoy connecting with people, we want YOU! Responsibilities include greeting guests, taking orders, and ensuring a high level of guest satisfaction.

The ideal candidate possesses excellent customer service skills and the ability to manage multiple tasks efficiently. Join us for an exciting opportunity to be part of a fun and dynamic work culture!

Qualifications

• Must be at least 21 years old and certified to serve alcohol.
• Previous experience in a customer service or server role is preferred.

Responsibilities

• Greet guests and create a welcoming experience.
• Take food and drink orders accurately.
• Check in with guests to ensure satisfaction.
• Process payments and handle transactions.

Skills

Customer service skills

Verbal communication skills

Conflict management skills

Knowledge of restaurant practices

Time management

Tools

Point of Sale systems

Job description

Job Location: 8551 W Gage Blvd - Kennewick, WA 99336

Salary Range: $17.13 - $17.97 hourly

NOW HIRING: Servers (Front‑of‑House Team Members)

Bring your personality to Buffalo Wild Wings—where every shift feels like game day! If you love connecting with people and thrive in a fast‑paced, high‑energy environment, we want you on our team. At Buffalo Wild Wings it’s more than just serving food—it’s about creating memorable experiences full of great food, sports, and fun.

What You’ll Do

• Greet guests and create a welcoming, upbeat experience
• Excellent verbal communication and interaction skills to serve BWW guests and create a personalized experience
• Skills in time management and organization with excellent attention to detail, and ability to take direction and execute team and company objectives
• Take food and drink orders accurately and efficiently
• Recommend menu items, beverages, and promotions
• Deliver food and drinks while ensuring quality and satisfaction
• Check in with guests and provide attentive service throughout their visit
• Process payments and handle transactions accurately
• Conflict management skills, analytical skills, and a high degree of emotional intelligence to recognize and solve guest problems
• Knowledge of RAS (responsible alcohol service) procedures as defined by federal and state laws and BWW policies
• Work closely with your team to keep the dining room running smoothly

Qualifications

• Superior customer service and hospitality skills
• Knowledgeable of proper sanitation, food safety, and security procedures
• Knowledge of BWW food and beverage menu and ability to make suggestions to guests and upsell
• Knowledgeable of current marketing initiatives and upcoming events to inform guests
• Excellent verbal communication and interaction skills to serve BWW guests and create a personalized experience
• Skills in time management and organization with excellent attention to detail; ability to take direction and execute team and company objectives
• Basic mathematical skills and ability to handle money accurately
• Basic knowledge of Point of Sale systems
• Conflict management skills, analytical skills, and a high degree of emotional intelligence to recognize and solve guest problems
• Knowledge of RAS procedures as defined by federal and state laws and BWW policies
• Strong knowledge of commonly used concepts, practices, and procedures in restaurant environment

Freedom to Act

• Comply with all specs, quality standards, and department rules and procedures
• Ability to follow specific service time and guidelines while engaging guests and customizing their experience
• Maintain a high degree of pace and intensity for an extended period of time
• Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts

Interaction

• WOW out team members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect team members to share externally with every guest
• Maintain positive working relationships with all team members and managers
• Work as a contributing member of a team

External Relationships

• WOW our guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly services, food, fun, and value
• Explain menu items and terms and provide suggestions to guests when asked

Education / Experience

Required

• Minimum 21 years of age
• Certifications to serve alcohol as dictated by the state and BWW policy

Preferred

• Prior experience working as a server or in a customer service role, ideally in a high‑volume full‑service restaurant