Server WA

Wingmen V Llc; Kennewick (WA); On-site; USD 23,000 - 25,000; Full time

Job summary

Buffalo Wild Wings in Kennewick, WA is seeking friendly servers to join our front-of-house team. You will greet Guests, take orders, upsell menu items, deliver food and drinks, and handle payments in a fast-paced, high-energy environment.

We value hospitality, teamwork, and a positive attitude as you help create memorable experiences for Guests while following alcohol service guidelines and safety procedures.

Qualifications

• Minimum 21 years of age.
• Certifications to serve alcohol as dictated by state policy.
• Prior experience in a server or customer service role, ideally in a high-volume full-service restaurant.
• Superior customer service and hospitality skills.
• Knowledge of sanitation, food safety, and security procedures.
• Knowledge of menu and ability to suggest items and upsell.
• Knowledge of current promotions and events.

Responsibilities

• Greet Guests and create a welcoming, upbeat experience.
• Take food and drink orders accurately and efficiently.
• Recommend menu items, beverages, and promotions.
• Deliver food and drinks with quality and satisfaction.
• Process payments and handle transactions accurately.
• Maintain smooth dining room operation with the team.

Skills

Verbal communication

Customer service

Teamwork

Time management

POS knowledge

Conflict resolution

Tools

POS systems

Job description

Job Details

Job Location: 8551 W Gage Blvd – Kennewick, WA 99336

Salary Range: $17.13 - $17.97 Hourly

Position: Servers (Front-of-House Team Members)

Bring your personality to Buffalo Wild Wings—where every shift feels like game day!

If you love connecting with people and thrive in a fast‑paced, high‑energy environment, we want you on our team. At Buffalo Wild Wings, it’s more than just serving food—it’s about creating memorable experiences full of great food, sports, and fun.

What You’ll Do

• Greet Guests and create a welcoming, upbeat experience
• Excellent verbal communication and interaction skills to serve BWW Guests and create a personalized experience
• Skill in time management and organization with excellent attention to detail and ability to take direction and execute team and company objectives
• Take food and drink orders accurately and efficiently
• Recommend menu items, beverages, and promotions
• Deliver food and drinks while ensuring quality and satisfaction
• Check in with Guests and provide attentive service throughout their visit
• Process payments and handle transactions accurately
• Conflict management, analytical skills, and high emotional intelligence to recognize and solve guest problems
• Knowledge of RAS (responsible alcohol service) procedures as defined by federal and state laws, and BWW policies and guidelines
• Work closely with your team to keep the dining room running smoothly

Freedom to Act

• Comply with all specs, quality standards, and department rules and procedures
• Follow specific service time and guidelines while engaging Guests and customizing their experience
• Maintain a high pace and intensity for an extended period of time
• Be reliable, dependable, adhere to a schedule, cover shifts as necessary, and arrive on time

Interaction

• WOW out Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
• Maintain positive working relationships with all Team Members and managers
• Work as a contributing member of a team

External Relationships

• WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly services, food, fun, and value
• Explain menu items and terms and provide suggestions to Guests when asked

Qualifications

• Minimum 21 years of age
• Certifications to serve alcohol as dictated by the State and BWW policy
• Prior experience working as a server or in a customer service role, ideally in a high‑volume full‑service restaurant
• Superior customer service and hospitality skills
• Knowledgeable of proper sanitation, food safety, and security procedures
• Knowledge of BWW food and beverage menu and ability to make suggestions to Guests and up‑sell
• Knowledgeable of current marketing initiatives and upcoming events to inform Guests
• Basic mathematical skills and ability to handle money accurately
• Basic knowledge of Point of Sale systems
• Conflict management, analytical skills, and high emotional intelligence to recognize and solve guest problems
• Strong knowledge of commonly used concepts, practices, and procedures in a restaurant environment