Server VIP Club

Boyd Gaming; Charles City (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Boyd Gaming is seeking a friendly server to deliver excellent hospitality in our restaurant. You will greet guests, take orders, and ensure timely service while maintaining high standards.

The role requires knowledge of food and beverage service, table etiquette, and a stable work history. You will work in an environment with smoke and noise and must pass a background check and be 18.

Qualifications

• Familiarity with food, beverage, and wine service.
• Knowledge of table service procedures and table etiquette.
• Excellent customer service skills.
• Stable work history; typically one year of food serving experience in a full-service restaurant.

Responsibilities

• Provides superior customer service and friendly guest interactions.
• Greets guests and informs them of daily specials; acts as a walking information center.
• Assists guests with menu and beverage selections with salesmanship.
• Notifies supervisor of any food not properly prepared.
• Ensures guest satisfaction through quality checks and responsiveness to concerns.
• Maintains a neat appearance with attention to sanitation and safety.
• Anticipates and meets guest needs.
• Able to transport trays up to 50 pounds and serve items.
• Takes orders and highlights menu specials.
• Stands for an eight-hour shift.
• Moves around restaurant and kitchen efficiently.
• Communicates effectively with guests and team members.
• Work environment may include smoke, crowd, and noise.

Skills

Food service experience

Table service knowledge

Excellent customer service

Stable work history

Job description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Provides superior customer service, positively effects interactions with external and internal guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with team members.
• Recognizes guest immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc. Also acts as a “walking information center“ by providing information on all aspects of the company’s services and facilities.
• Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge.
• Notifies supervisor, manager, or line chef of any food products that are not properly prepared.
• Ensures guest satisfaction through food quality checks and responsiveness to guest complaints.
• Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
• Anticipates, identifies, and provides for guest needs.
• Ability to transport trays and/or plates throughout the restaurant, which may weigh up to 50 pounds, as well as serve food items and beverages.
• Ability to take orders, recite specials, and point specific items out on the menu to guests.
• Ability to stand throughout an eight-hour shift.
• Ability to effectively and efficiently move throughout the restaurant and the kitchen area.
• Ability to communicate effectively with guests and all levels of team members.
• This position works in an environment that is subject to varying levels of smoke, crowds, and noise, the severity of which depends upon customer volume.

Qualifications

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Familiarity with food, beverage, and wine service.

• Knowledge of table service procedures and table etiquette.

• Excellent customer service skills.

• Stable work history required.

These skills and abilities are typically acquired through one years’ food serving experience in a full service restaurant.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.)

Must successfully pass background check

Must be 18 years of age

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.