Stadium Busperson - PT

Belterra Park Cincinnati; Cincinnati (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Boyd Gaming Corporation in Cincinnati, Ohio seeks a server to provide superior service to guests in a fast-paced casino dining environment. You will learn and apply knowledge of outlets, room functions, and restaurant standards while maintaining a professional appearance.

Responsibilities include delivering courteous service, explaining menu items, and coordinating with kitchen and management to meet guest needs.

Qualifications

• Demonstrated ability to communicate effectively in English.
• Demonstrated ability to work in a high volume restaurant.

Responsibilities

• Deliver internal and external guest service the Boyd Gaming Way. Be friendly and courteous with guests and team members.
• Explain products, ask questions and build positive relationships with guests.
• Maintain knowledge of table/seat/station numbers, hours of operations, and dress code.

Skills

English communication

Customer service

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for cleaning of dining areas, tables and server areas; setting tables with dishes, napkins, silverware, glassware and condiments.

• Deliver internal and external guest service the Boyd Gaming Way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
• Guest interaction is a must. Explain product, ask questions and build positive relationships with the guests.
• Responsible for learning and being familiar with all of Boyd Gaming’s room outlets, Server functions, and for being able to answer general questions regarding the property.
• Anticipate the guest’s needs and respond appropriately with a sense of urgency.
• Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
• Inform guests of restaurant specials, feature items and personal favorites.
• Carry out duties with attention to detail, sanitation and safety.
• Ensure dining and serving areas are set up and maintained according to standard.
• Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and other employees.
• Attend pre-shift meeting to review/communicate information regarding service, VIG’s, specials, etc.
• Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Consistent attendance at company/restaurant training programs as they are scheduled.
• Collect and accurately report tips at the end of the assigned shift.
• Complete opening, closing and other side duties as assigned by the supervisors.
• Clears, cleans, stocks and sets up dining room tables and server stations to restaurant standards.
• Transport bus tubs and carts to dishwashing area.
• Assist kitchen personnel with the unloading and cleaning of bus tubs and carts.
• Discretely clear individual settings from guest tables as each course is completed.
• Provide additional settings, utensils and condiments as needed or requested.
• Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
• Pass all tests given including the training in order to retain the knowledge needed to be an effective server.
• Maintain a well-groomed, neat and clean appearance.
• Observe and apply Health Department regulations regarding food handling, storage and cleanliness of work environment.
• Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
• Perform all job functions in conjunction with the guidelines describes in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
• Perform other duties as assigned by management.

Job Qualifications

• Demonstrated ability to communicate effectively in English.
• Demonstrated ability to work in a high volume restaurant.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.