Pool Server

The Charleston Place; Charleston, Northern (SC, KY); Hybrid; USD 19,000 - 30,000; Full time

Job summary

The Charleston Place in Charleston, SC seeks a Server to deliver food and beverages with hospitality, knowledge of menu items, and upselling to enhance the guest experience.

You will greet guests, seat them when possible, take orders, and collaborate with a team to ensure smooth, accurate, and courteous service across shifts.

Qualifications

• Ability to provide friendly, efficient, and courteous service to guests.
• Ability to access, input, and retrieve information on the computer system.
• Ability to memorize menus.
• Ability to handle the stress inherent in interacting with co-employees and resolving guests' problems.
• Ability to work under pressure, be organized, self-motivated, and work well with others.
• Strong positive attitude and ability to initiate light conversation with guests.

Responsibilities

• Greet guests warmly and provide a welcoming service experience.
• Seat guests using rotation sheets and coordinate with host/management as needed.
• Take guests' orders, upsell, and suggest menu items and beverages.
• Set up, break down, and perform side work for stations.
• Check tables and stations throughout shifts to ensure smooth service.
• Ensure service standards are followed, efficient, and courteous.

Skills

Customer service

Communication

Teamwork

Computer literacy

Menu knowledge

Upselling

Stress management

Tools

POS system

Job description

DUTIES & RESPONSIBILITIES

The Server at Perch is responsible for selling & serving food & beverages using their knowledge, hospitality, and service skills. Must be pleasant, conscientious, and professional with excellent knowledge of food & alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations, and provide quality service. Provide a strong sense of welcome; greet all guests in a genuinely friendly, warm manner, using guests’ names when possible. Seat guests using the rotation sheet when the Host Person and Manager, or Supervisor are busy. Be thoroughly familiar with all menu items, ingredients, specials, beverages, etc. Take guests' orders, using upselling and suggestive selling. Complete station set-up, breakdown, and side work. Constantly check tables and side stands during the shift. Ensure service to all guests follows established standards, is consistent, efficient, and courteous. Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

REQUIRED SKILLS & EXPERIENCE

Ability to provide friendly, efficient, and courteous service to guests. Ability to access, input, and retrieve information on the computer system. Ability to memorize menus. Ability to handle the stress inherent in interacting with co-employees and resolving guests' problems. Ability to work under pressure, be organized, self-motivated, and work well with others. Strong positive attitude and ability to initiate light conversation with guests. Knowledge of hotel property and operating hours of each guest service area. Basic knowledge of Charleston and the surrounding areas. Ability to provide legible communication. Ability to complete work in a timely, accurate, and thorough manner.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: Must be able to lift equipment, supplies, etc., of at least 30 pounds. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. The role may require extended periods on your feet, especially during peak hotel hours or events. Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities. Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

EQUAL EMPLOYMENT OPPORTUNITY

BHCis an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify. A career at BHC is an opportunity to grow, innovate, and make a lasting impact.

Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you.

Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.