Server - The Pool at One Light, Two Light & Three Light

Kansas City Live!; Kansas City (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

The Pool at One Light, part of Kansas City Live!, is located in downtown Kansas City and offers a lively poolside dining and drinking experience. We are seeking energetic servers to join our hospitality team and provide attentive service in a fast-paced environment.

Candidates should have at least 1 year of serving experience, fluent English, and a friendly, professional demeanor. Evening and weekend availability is preferred, with opportunities to upsell and contribute to guest satisfaction.

Qualifications

• At least 1 year of serving in a fast-paced food & beverage venue, preferably nightclub.
• Knowledge of liquor brands, beer, wine, and garnishments is preferred.
• Must meet state legal age requirements.
• Must speak fluent English; additional languages are a plus.
• Be courteous, pleasant, and good-natured with guests and staff.
• Strong communication is required with guests, bartenders, and kitchen staff.
• Alcohol awareness certification and/or food service permit or health card as required.
• Reading/writing skills are used for orders and paperwork.
• Basic math skills for handling cash and cards.
• May work nights, weekends, and holidays.

Responsibilities

• Greet guests and take beverage and food orders promptly.
• Serve cocktails and menu items to bar guests; upsell when possible.
• Show energy, enthusiasm, and professionalism at all times.
• Provide outstanding service with a smile to ensure guest satisfaction.
• Communicate clearly with coworkers and kitchen staff, using the POS system.
• Confirm guest ages and manage alcohol service per policy.
• Keep up with all side work and maintain cleanliness.
• Accurately account for sales and payments.
• Report safety or service issues to management promptly.
• Collaborate with bartenders and kitchen for ordering and delivery.

Skills

Customer service

Communication skills

Cash handling

English fluency

Multi-tasking

Hospitality

Education

Alcohol awareness certification

Food handler / health permit

Tools

POS system

Job description

Located in downtown Kansas City, steps away from the action in the Power & Light District, The Pool at One Light, Two & Three Light is an urban oasis and escape for members of One Life, residents and their guests. Set amidst an amazing cityscape backdrop, the pool features private cabanas, full cocktail service, a swim up bar, and will offer the perfect warm-weather, sun-kissed-inspired menu.

Server Responsibilities include, but are not limited to:

• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times.
• Must be willing to provide outstanding and professional service with a smile to ensure guest satisfaction.
• Must be able to communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system.
• Communicate with guests clearly, patiently and with good humor.
• Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
• Consistently checks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Must be able to complete all side work assigned.
• Accurately account for all sales and payments from the guest.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.

Server Qualifications

• At least 1 year of serving in a fast paced food and beverage venue, preferably nightclub environment.
• Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must meet state legal age requirements.
• Must speak fluent English, other languages preferred.
• Must be courteous, pleasant, and good natured.
• Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

The Server position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
• Must be able to efficiently and safely stand and move about the entire facility during each shift.
• Handling food, objects, products and utensils effectively and safely.
• Bending, stooping, kneeling, lifting.