Server - Sportsbook Restaurant & Bar (FT & PT)

PENN Entertainment, Inc.; Maryland; On-site; USD 17,000 - 22,000; Full time

Job summary

PENN Entertainment, Inc. in Maryland is seeking a Restaurant Server dedicated to friendly, professional guest service.

You will greet guests, take orders, upsell beverages and desserts, and ensure accurate payments while maintaining a clean, inviting dining area. Requirements include 18+, High School Diploma or equivalent, and at least six months of full-service food service with knowledge of food and wine; eligibility for Maryland Lottery license; ability to lift up to 50 pounds; flexible

Qualifications

• Minimum 6 months of experience in full-service food service.
• Knowledge of wine and food pairing advantageous.
• Strong customer service and upselling skills.

Responsibilities

• Greet guests and provide friendly, professional service.
• Take orders, enter into POS, and present checks with accuracy.
• Upsell beverages, appetizers and desserts per service standards.
• Maintain clean and organized service areas and stations.
• Assist with setup, stocking, and restocking of assigned area.
• Ensure compliance with sanitation standards and safety policies.

Skills

Food service experience

Knowledge of food and wine

Customer service

Education

High School Diploma or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Promotes and maintains all steps of the ACES customer service program with each patron and Team Member you may come in contact with (eye contact, “hi” greeting, “goodbye” departure).
• Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner.
• Responsible for complete set-up, stocking, and service of assigned area; sets, cleans, and resets tables.
• Full cycle of service - taking orders within five minutes of guest being seated; accurately placing orders and entering table numbers in MICROS; presents check to guests.
• Upsells beverages, appetizers, and desserts in accordance with restaurant service standards.
• Accurately collects payments and makes change to close out guest checks, totaling food and beverage purchases in a friendly and courteous manner.
• Light cleaning in assigned section during shift including, removing dirty dishes, glassware, and flatware during guest service, transporting to dish area, keeps floors, seating, and tables (base and top) presentable in assigned section.
• Responsible for the monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion.
• Refill glassware, coffee cups, butter/condiments, bread, and carry order to tables as required.
• Make/Fill coffee or tea as required.
• Ladles soups, portions cakes and pies, and prepares condiments as determined by establishment requirements.
• Ensures assigned work area is neat, clean and sanitized throughout shift by wiping tables and seats, counter areas, stations (including beverage and side), and sinks as required to maintain a clean and safe workstation.
• Maintain awareness of guests’ alcohol intake following training guidelines.
• Partners with culinary team and servers to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction.
• Maintains all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators.
• Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe) accordance with all MD Department of Health standards.
• Adheres to regulatory, safety, departmental and company policies.
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
• Flexible ability to work varied shifts to include nights, weekends, and holidays.

Requirements

• Be 18 years of age or older.
• High School Diploma or equivalent.
• Six months' experience in Full-Service food service with knowledge of food and wine.
• Must Qualify for a Maryland Lottery License.
• Must be able to lift trays of food above shoulder level for up to fifty yards.
• The Team Member must occasionally lift and/or move up to 50 pounds.