Server Solutions Engineer - Technical Support & Demos

Super Micro Computer, Inc.; San Jose (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Supermicro, located in San Jose, CA, is seeking an Application Engineer to deliver expert technical support for servers and workstations. You will work independently with sales, FAEs, service teams, and customers to resolve product issues and ensure customer success.

Responsibilities include diagnosing hardware/software issues, automating tasks on Windows and Linux, and collaborating with Product Management on quality improvements.

Qualifications

• Bachelor’s degree in EE or CS, with 1+ years of professional experience.
• Hands-on experience with computer systems or servers - including school projects or non-technical roles.
• Extensive hands-on experience in computer architecture, including servers and workstations.
• Experience developing or deploying scripts for automation on Windows and Linux.
• Strong communication skills (verbal and written) to handle sensitive situations professionally.
• Ability to motivate and guide others while maintaining a professional demeanor.

Responsibilities

• Provide expert technical support to customers, troubleshooting and resolving complex issues related to servers, motherboards, and peripherals.
• Diagnose and resolve computer hardware and software issues with precision and efficiency.
• Collaborate with the sales team to provide technical insights and support, ensuring a unified approach to customer service.
• Deliver product presentations and technical demonstrations during on-site visits with the sales team.
• Maintain and expand technical expertise by staying current on all new and existing product lines.
• Collaborate with Product Management to handle, clarify, and resolve quality issues.

Skills

Server hardware knowledge

Strong communication

Problem solving

Scripting for automation

Customer support

Education

Bachelor’s degree in EE or CS

Tools

Windows OS

Linux OS

Job description

Supermicro, located in San Jose, CA, is seeking an Application Engineer to deliver expert technical support for servers and workstations. You will work independently with sales, FAEs, service teams, and customers to resolve product issues and ensure customer success.

Responsibilities include diagnosing hardware/software issues, automating tasks on Windows and Linux, and collaborating with Product Management on quality improvements.