Server Shift Lead: Drive Guest Experience & Operations

OWA Parks & Resort; Atmore (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

OWA Parks & Resort is looking for a Server Shift Lead to oversee daily shift operations and ensure quality service. This role involves monitoring transactions, training staff, and maintaining operational standards throughout the shift. Ideal candidates should have a high school diploma and two years of restaurant experience, with supervisory experience preferred. Strong customer service and communication skills are essential. Working odd hours is required as the business operates seven days a week.

Qualifications

• Two years of related employment experience in a restaurant environment.
• Supervisory experience preferred.
• Willingness to work odd hours in a busy restaurant.

Responsibilities

• Oversee daily shift operations of the Servers.
• Train new and current front-of-house staff.
• Ensure all prepared food products meet specifications.
• Maintain a clean and safe work environment.
• Communicate with management regarding variances from standards.

Skills

Operational standards in food production

Customer service

Team leadership

Communication skills

Basic computer skills

Education

High School Diploma or GED

Tools

Windows-based software (Word, Excel)

Job description

OWA Parks & Resort is looking for a Server Shift Lead to oversee daily shift operations and ensure quality service. This role involves monitoring transactions, training staff, and maintaining operational standards throughout the shift. Ideal candidates should have a high school diploma and two years of restaurant experience, with supervisory experience preferred. Strong customer service and communication skills are essential. Working odd hours is required as the business operates seven days a week.