Server - Server Repair Technician 2

csat-solutions; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

CSAT Solutions seeks a Computer Repair Technician in Houston to diagnose, repair, and maintain customer units. The role involves disassembly, inspection, and reassembly of equipment, with emphasis on quality and efficiency.

Responsibilities include diagnosing issues, performing repairs with hand/power tools, and configuring equipment while following documented procedures. A fast-paced team setting and adherence to ISO 9001 standards are required.

Qualifications

• High school diploma or equivalent required.
• Basic familiarity with computer use.
• Intermediate English abilities required.
• 1 year of assembly/disassembly experience with laptop/computer components preferred.
• Experience using hand power tools.
• Intermediate knowledge of computer hardware.
• Ability to follow documented procedures and work in a fast-paced team environment.
• Willingness to learn and apply new processes.

Responsibilities

• Reviews customers' complaints to determine details of unit problems.
• Disassembles units to examine parts using hand or power tools and measuring devices.
• Conducts diagnosis of problems according to customers' complaints.
• Repairs units according to requirements using hand or power tools.
• Reassembles units after making repairs or replacing parts.
• Analyzes equipment performance and assesses unit functioning (tests).
• Inspects units for cosmetic defects and reports findings.
• Installs and configures new equipment, including software or peripherals.
• Reads specifications to determine unit settings or adjustments.
• Performs data entry in shop floor systems.
• Meets ISO 9001 and other quality system requirements in their department.

Skills

Basic computer use

Intermediate English

Time management

Team player

Education

High school diploma or equivalent

Tools

Hand power tools

Laptop repair

Measuring devices

Job description

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions.

CSAT Solutions is currently seeking qualified candidates to fill the role of a Computer Repair Technician. This position will require the candidate to have some knowledge of computer components.

Role and Responsibilities

• Reviews customers' complaints to determine details of unit problems
• Disassembles units to examine parts, for wear or defects, using hand or power tools and measuring devices
• Conducts diagnosis of problems according to customers' complaints
• Communicates concerning unit operation, maintenance, or requests approval for advanced repair to appropriate parties
• Repairs units according to requirements, using hand or power tools and measuring devices
• Reassembles units after making repairs or replacing parts
• Analyzes equipment performance assess unit functioning (includes running basic tests)
• Cleans, or adjusts mechanical parts to maintain units' operating efficiency and to prevent breakdowns or repeat returns for repair
• Inspects units for cosmetic defects and reports findings in shop floor system
• Installs and configures new equipment, including operating software or peripheral equipment as required
• Reads and researches specifications, such as service guides, or user manuals, to determine unit settings or adjustments
• Places orders for any additional parts needed for repairs
• Reinstalls software programs or adjust settings on existing software to fix machine malfunctions
• Compares findings with the customer's reported problem and advises customer call center of failures found
• Performs computer data entry using shop floor systems
• Learns and uses new processes and procedures
• Responsible for meeting ISO 9001 and/or other quality system requirements in their department
• May perform other duties as assigned

Education, Training and Skills

• High school diploma or equivalent required
• Basic familiarity with computer use required
• Intermediate English abilities required
• 1 year of assembly/disassembly experience preferred with laptop, computer and/or technology component repair, preferred
• Experience using hand power tools
• Intermediate knowledge of computer hardware
• Familiarity with continuous improvement methods preferred
• Must be able to work in a fast-paced team environment with close supervision
• Ability to follow documented procedures, standards and policies
• Excellent time-management skills

Working Conditions and Essential Abilities & Functions

• Warehouse environment (may not be climate-controlled)
• Lift/carry up to 20 lbs.
• Push/pull up to 10 lbs.
• Frequent sitting, bending, and twisting
• Occasional stooping or crouching
• Use of small hand tools

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status