Server

Hilton Miami Downtown; Miami (FL); On-site; USD 30,000 - 46,000; Full time

Job summary

Hilton Miami Downtown is seeking a friendly server to greet guests, take and relay orders, and deliver meals with accuracy.

The role requires basic knowledge of food and beverage service, good etiquette, and the ability to work with the POS system. A high school diploma is preferred, with six months to one year of hospitality experience recommended.

Qualifications

• Basic knowledge of food and beverage service and guest relations.
• 1) Knowledge of table settings and serviceware.
• 3) Ability to read, write and speak English to communicate with guests.

Responsibilities

• Check station for set-up, cleanliness and readiness prior to and during shift.
• Greet guests, explain specials and promotions, and take/ relay orders.
• Input orders into POS and coordinate with kitchen staff.
• Deliver orders with accuracy, replenish beverages, and check guest satisfaction.
• Handle check processing and tides of gratuity per hotel policy.
• Attend required meetings and assist with side duties as needed.

Skills

Food & beverage knowledge

Guest relations

Menu knowledge

English proficiency

Memorization of menu items

Etiquette

Education

High School diploma or equivalent

Tools

POS system

Job description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars the order being placed
• When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Ascertain guest satisfaction and present check. Process check per hotel procedures.
• Other related duties as assigned by management.
• Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
• Supplement the bus help in clearing and resetting the tables.
• Perform all assigned side work to include replenishing condiments and restocking side stands.
• Perform other duties as requested, such as answering telephone and taking room service orders, handle special guest requests, and greet and seat guests according to Hilton guidelines.
• Attend required meetings.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.
• Ability to operate beverage and toast equipment.
• Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check.

WORK EXPERIENCE & EDUCATION REQUIREMENTS:

• High School graduate or equivalent preferred
• Prefer six (6) months to one (1) year previous serving experience. Prior hospitality experience preferred.
• Knowledge of the hotel property management/point of service systems

Licenses or Certificates :

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.