Room Service Server

Grand Hyatt Nashville; Nashville (TN); On-site; USD 8,000 - 14,000; Part time

Benefits offered by this job

Medical, dental, and vision benefits

Company-paid disability & life insurance

401(k) with match

Paid vacation & sick time

Job summary

A leading hotel in Nashville is seeking a Room Service Server to provide professional in-room dining service. You will enhance guest experiences by taking orders, delivering meals with attention to detail, and maintaining high standards of service. The ideal candidate will have strong customer service skills, a clear communication style, and the ability to multitask in a fast-paced environment. This position offers competitive pay and various employee benefits, including health insurance and a 401(k) plan.

Qualifications

• Strong customer service skills with a focus on hospitality and guest satisfaction.
• Clear and professional communication, both in person and over the phone.
• Ability to multitask and manage orders in a fast-paced environment.

Responsibilities

• Answer room service phone and take guest orders accurately.
• Relay orders promptly to the kitchen and/or bar for preparation.
• Deliver orders to guest rooms with professional service.
• Replenish supplies at the room service station.
• Collect trays from guest rooms and hallways promptly.

Skills

Customer service skills

Professional communication

Multitasking

Attention to detail

Team-oriented mindset

Education

High School Diploma or equivalent

Job description

The Room Service Server enhances the guest experience by providing prompt, courteous, and professional in-room dining service. By delivering meals with attention to detail and proper etiquette, this role ensures each guest enjoys a seamless and memorable stay.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Answer the room service phone within three rings, provide menu information, and take guest orders accurately.
• Relay orders promptly to the kitchen and/or bar for preparation.
• Arrange meals on trays with attention to presentation, sanitation, and timeliness.
• Deliver orders to guest rooms, ensuring professional etiquette and service standards.
• Replenish supplies of clean linens, silverware, glassware, and dishes at the room service station.
• Collect trays from guest rooms and hallways promptly, assisting guests with the removal of items as needed.
• Complete side work assigned by management to support smooth department operations.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong customer service skills with a focus on hospitality and guest satisfaction.
• Clear and professional communication, both in person and over the phone.
• Ability to multitask and manage orders in a fast-paced environment.
• Attention to detail in food presentation, timeliness, and etiquette.
• Team-oriented mindset with flexibility to support the department as needed.

PROFESSIONAL EXPERIENCE

Previous experience in guest services, hospitality, or food and beverage service preferred.

ACADEMIC BACKGROUND

High School Diploma or equivalent required.

BENEFITS

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Pay Rate: $6.00/hour + Tips