Server, Restaurant - InterContinental Mark Hopkins

IHG Hotels & Resorts; San Francisco (CA); On-site; USD 27,552 - 38,572; Full time

Job summary

IHG Hotels & Resorts is hiring a Restaurant Server on site in San Francisco. You will welcome guests, recommend menu items, and help keep service on track while upholding high standards of cleanliness and safety.

Responsibilities include assisting with kitchen duties, maintaining hygiene, and addressing guest queries. The role emphasizes friendly communication, reliability for night/weekend shifts, and compliance with local laws.

Qualifications

• Must be able to lift up to 50lbs and stand for long periods.
• Strong reading, writing, and basic math skills.
• Flexible—night, weekend and holiday shifts.
• Compliant with local laws on food handling and service.
• Articulate, warm and welcoming communication.

Responsibilities

• Greet guests and assist with menu recommendations to enhance dining experiences.
• Maintain cleanliness and organization of the dining and service areas.
• Report unsafe equipment or supply shortages to supervisors.
• Follow safety procedures and wear required protective gear.
• Ensure guest safety and adherence to hygiene standards.
• Assist with washing up and other kitchen duties as needed.
• Answer guest questions and provide helpful advice about the menu.
• Represent the brand with pride in appearance and service.
• Support the team with ad-hoc duties as needed.

Skills

Lifting 50lbs

Literacy

Flexible shifts

Compliance

Communication

Job description

About Us
Perched atop historic Nob Hill, our luxury hotel has welcomed distinguished guests, celebrations, and memorable events for generations. Known for timeless elegance, exceptional service, and legendary hospitality, we take pride in creating unforgettable experiences for every guest. Joining our team means becoming part of a legacy built on service excellence, teamwork, and genuine hospitality.

About the Role

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Restaurant Server, you’ll welcome our guests, recommend food and drink, and help keep service on‑track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.

This position is represented by Unite Here! Local 2.

Day to Day

• Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you’ll turn our high standards into memorable meals for every guest.
• Own your kitchen – keep on top of supplies and equipment and minimize waste.
• Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents.
• Help create a safe space by following our safety procedures and wearing necessary protective equipment.
• Be cleaner than clean – meet or exceed local cleanliness and hygiene laws.
• Help with washing up and other kitchen duties when needed.
• Give guests a better experience by helping with any queries or advice.
• Wear your uniform with pride.
• Take on other ad‑hoc duties when the whole team needs to pull together.

What we need from you

• Strong – you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
• Literate – you’ll need a good grasp of reading, writing and basic math.
• Flexible – night, weekend and holiday shifts are all part of the job.
• Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language.
• Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.