Server, Restaurant

MCR Hotels; Louisiana; On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading hotel company as a Server, where you will provide exceptional food service and create a welcoming atmosphere for guests. Your role includes greeting guests, delivering food, and maintaining cleanliness. MCR Hotels values teamwork and guest satisfaction, offering a dynamic work environment with opportunities for growth.

Benefits

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral Bonuses

Career Growth

Health Benefits

Qualifications

• Experience in hospitality or service preferred.
• Ability to follow instructions and meet deadlines.

Responsibilities

• Provide prompt, friendly, and accurate food service.
• Greet guests and describe menu options clearly.
• Maintain cleanliness of the restaurant and surrounding areas.

Skills

Hospitality

Positive Attitude

Flexibility

Job description

Courtyard by Marriott Alexandria

3830 Alexandria Mall Dr

Alexandria, LA 71301

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Happy Guests
• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use guests' names whenever possible to ensure they feel properly welcomed.
• Guest Satisfaction: All team members work together to contribute to great guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel and amenities.
• Events: Be aware of and support all groups and events at the hotel.
• Technology: Understand relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness: Maintain clean and organized workspaces, both front and back of house.
• Pitching In: Everyone may be asked to assist with cleaning guest rooms and public spaces as needed, ensuring safety and organization.
• Hospitality While Cleaning: Greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality: Complete checklists accurately and on time, and provide precise shift handover reports.
• Flawless Uniform: Wear a clean, approved uniform, be well-groomed, wear a nametag, and smile at all times.
• Teamwork: Communicate clearly, honestly, and professionally; maintain a can-do attitude; collaborate effectively to create a welcoming environment.

SECTION TWO: Role Specific Duties and Expectations

The Server is responsible for providing prompt, friendly, and accurate food service, taking orders, serving food, and completing payments.

• Friendly Greeting: Greet guests and describe menu options clearly.
• Quick Delivery: Deliver hot food from kitchen to tables promptly.
• POS Skills: Input orders and process payments accurately.
• Barista: Prepare coffee and specialty drinks.
• Table Manicure: Clear, clean, and reset tables.
• Guest Service: Respond to guest requests and observe diners.
• Side Work: Complete daily prep sheets and other assigned tasks.
• Menu Knowledge: Be familiar with current food and beverage offerings.
• Seating: Escort guests to their tables as needed.
• Food Safety: Follow food safety policies, including rotation, dating, labeling, and cleaning.
• Cleanliness: Maintain cleanliness of the restaurant and surrounding areas.
• General Hotel Knowledge: Know hotel hours and amenities.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

Qualifications & Requirements

• Experience in hospitality, service, or related fields preferred.
• Positive attitude and willingness to learn.
• Ability to follow instructions, meet deadlines.
• Friendly service with a smile.
• Flexible schedule, including days, nights, holidays, weekends.
• Punctuality: Arrive and clock in/out on time; do not work while clocked out.
• Sufficient notice when calling out.

Physical Working Demands & Environment

Regularly required to stand, walk, perform repetitive motions, and lift items such as laundry supplies and linens.

Language & Reasoning Skills

Read, write, understand, and communicate effectively in English.

Note: This job description is not exhaustive. Employees may be asked to perform other duties as assigned. Reasonable accommodations will be provided to qualified employees with disabilities. The company reserves the right to modify duties and this document does not constitute an employment contract.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio of 148 hotels, over 22,000 guestrooms across 37 states and 106 cities.
• Over 7,000 team members, operating under multiple brands.
• Awarded for innovation and performance, including Marriott Partnership Circle and Hilton Legacy awards.

What We Offer / What's in It for You?

• Hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career growth, health benefits.