Server Portside Bar and Grill

Perry Restaurant; Key West (FL); On-site; USD 17,000 - 28,000; Full time

Job summary

Portside Bar & Grill at Perry Marina in Key West seeks a friendly server to greet guests, take orders, and upsell menu specials in a fast-paced setting.

You will use POS systems, maintain cleanliness, and work with a team to ensure guest satisfaction. Flexibility for weekends/evenings is required.

We value strong communication, basic math, and the ability to handle multiple tasks with a positive attitude.

Qualifications

• Age 18 years or older to serve drinks.
• Previous server or customer service experience.
• Strong verbal communication and active listening.
• Basic math skills and POS familiarity.
• Willingness to work weekends, evenings, and holidays.
• Food handling or responsible alcohol service certifications (e.g., TIPS) within 30 days.

Responsibilities

• Welcoming guests and providing specials and recommendations.
• Taking accurate orders and transmitting to kitchen/bar.
• Delivering food and beverages promptly.
• Processing payments and cash/credit transactions.
• Cleaning and resetting tables and maintaining sanitization.
• Resolve issues respectfully and escalate when needed.

Skills

Guest service

Communication

Multitasking

Cash handling

Food & beverage

Teamwork

Stamina

Job description

Position Summary

The serverprovides superior guest service to the restaurant patrons. You will greet guests in a warm, friendly and inviting manner, take food and beverage orders, strong knowledge of menu options and specials, provide menu recommendations, and serves orders accurately in a fast-paced environment. Must be adept in using the POS systems for orders and payments, maintaining cleanliness, and ensuring guest satisfaction. You must have strong communication skills, physical stamina, and work well in a team environment.

Key Responsibilities

• Guest Service:Welcoming guests, answering questions, and providing specials and menu recommendations.
• Order Management:Taking accurate food/drink orders and transmitting them to the kitchen/bar.
• Serving:Delivering food and beverages promptly.
• POS Operation:Processing payments and handling cash/credit transactions.
• Maintenance:Cleaning and resetting tables, and maintaining sanitization standards.
• Trouble Shoot: Resolve issues as they come up in a respectful manner maintaining guest satisfaction and escalating concerns to management when they need help.
• Certifications: Maintain up to date certification for Food Handler Safety Certificate and Alcohol Service Certification as required by State of Florida

Requirements and Qualifications

• Age Requirement: 18 years or older to serve drinks
• Experience:Previous experience as a server or in a customer service role is often preferred.
• Interpersonal Skills: Strong verbal communication, active listening, and a friendly, professional demeanor.
• Skills:Strong communication, multitasking, and basic math skills.
• Flexibility:Willingness to work weekends, evenings, and holidays.
• Certifications:Food handling or responsible alcohol service certifications (e.g., TIPS) required within 30 days of hire
• Time Management: Strong time management skills to multi task, be able to provide quick yet hospitable service.
• Customer service: Handle routine questions and use proper guest resolution skills to solve problems while maintaining guest satisfaction.

Work Environment and Physical Requirements

• Physical Stamina:Ability to stand/walk for long periods
• Lift up to 25–30 lbs.
• Must be able to carry a tray with drinks/food
• Able to be nimble; walk with purpose and in a fast environment
• Reach, stoop or bend for items in storage or in the freezer, liquor room etc, occasionally.
• Tolerance for outdoor environment with exposure to sun, rain or inclement weather

Located at the Perry Marina, the Portside Bar & Grill offers our boaters, tourists and locals an authentic dining and hospitality experience in a casual and fun setting with views of the marina and sunsets! The pool side service offers boaters who are enjoying the Perry Marina amenities to also order drinks and food while lounging by the pool! Happy hours , nightly music and local happenings are part of our fabric to create a festive atmosphere for all!