Server Portside Bar and Grill

Workstream; Key West (FL); On-site; USD 24,000 - 36,000; Full time

Job summary

Workstream is seeking a server to greet guests warmly, take and relay orders, and ensure timely service in a busy restaurant setting at Perry Marina, Florida. You will use the POS system for orders and payments, maintain cleanliness, and uphold guest satisfaction with teamwork and strong communication.

The role requires standing for long periods, flexibility to work weekends/evenings, and adherence to food handling and alcohol service certifications as needed.

Qualifications

• Age 18 years or older to serve drinks.
• Experience in a server or customer service role preferred.
• Strong verbal communication and friendly, professional demeanor.
• Flexibility to work weekends, evenings, and holidays.
• Food handling or alcohol service certifications within 30 days of hire.
• Strong time management to multi-task and provide quick, hospitable service.

Responsibilities

• Greet guests warmly and provide menu recommendations.
• Take accurate food/drink orders and transmit to kitchen/bar.
• Deliver food and beverages promptly.
• Process payments and handle cash/credit transactions.
• Maintain cleanliness and sanitization standards.

Skills

Verbal communication

Active listening

Multitasking

Basic math

Team player

Customer service

Time management

Job description

Position Summary

The serverprovides superior guest service to the restaurant patrons. You will greet guests in a warm, friendly and inviting manner, take food and beverage orders, strong knowledge of menu options and specials, provide menu recommendations, and serves orders accurately in a fast-paced environment. Must be adept in using the POS systems for orders and payments, maintaining cleanliness, and ensuring guest satisfaction. You must have strong communication skills, physical stamina, and work well in a team environment.

Key Responsibilities

• Guest Service:Welcoming guests, answering questions, and providing specials and menu recommendations.
• Order Management:Taking accurate food/drink orders and transmitting them to the kitchen/bar.
• Serving:Delivering food and beverages promptly.
• POS Operation:Processing payments and handling cash/credit transactions.
• Maintenance:Cleaning and resetting tables, and maintaining sanitization standards.
• Trouble Shoot: Resolve issues as they come up in a respectful manner maintaining guest satisfaction and escalating concerns to management when they need help.
• Certifications: Maintain up to date certification for Food Handler Safety Certificate and Alcohol Service Certification as required by State of Florida

Requirements and Qualifications

• Age Requirement: 18 years or older to serve drinks
• Experience:Previous experience as a server or in a customer service role is often preferred.
• Interpersonal Skills: Strong verbal communication, active listening, and a friendly, professional demeanor.
• Skills:Strong communication, multitasking, and basic math skills.
• Flexibility:Willingness to work weekends, evenings, and holidays.
• Certifications:Food handling or responsible alcohol service certifications (e.g., "TIPS") required within 30 days of hire
• Time Management: Strong time management skills to multi task, be able to provide quick yet hospitable service.
• Customer service: Handle routine questions and use proper guest resolution skills to solve problems while maintaining guest satisfaction.

Work Environment and Physical Requirements

• Physical Stamina:Ability to stand/walk for long periods
• Lift up to 25-30 lbs.
• Must be able to carry a tray with drinks/food
• Able to be nimble; walk with purpose and in a fast environment
• Reach, stoop or bend for items in storage or in the freezer, liquor room etc, occasionally.
• Tolerance for outdoor environment with exposure to sun, rain or inclement weather

Located at the Perry Marina, the Portside Bar & Grill offers our boaters, tourists and locals an authentic dining and hospitality experience in a casual and fun setting with views of the marina and sunsets! The pool side service offers boaters who are enjoying the Perry Marina amenities to also order drinks and food while lounging by the pool! Happy hours , nightly music and local happenings are part of our fabric to create a festive atmosphere for all!