Server PM

Omni Hotels & Resorts; Florida; Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

Omni Fort Lauderdale Hotel is seeking a friendly and professional server for Reef 76 Kitchen & Bar to deliver a memorable dining experience aligned with Omni standards. You will greet guests, take orders, present menus, and ensure timely service in a fast-paced environment along Florida's vibrant coast.

The role requires at least 1 year of serving experience, knowledge of wine, spirits, and beer, and the ability to input orders in the MICROS system. TIPS and ServSafe certifications are required.

Qualifications

• Minimum 1 year serving experience.
• Must acquire TIPS and ServSafe certifications.
• Knowledge of wine, spirits, and beer with experience selling wines.
• Ability to input information into MICROS accurately.

Responsabilités

• Greet guests and provide exemplary service.
• Set tables according to event standards.
• Suggestively sell items and answer questions about the menu.
• Record transactions in MICROS and handle payments.
• Maintain cleanliness and manage side-work.
• Communicate with culinary team about dietary needs.
• Be pleasant and greet guests using surnames when obtained.
• Work shifts including weekends and holidays.

Connaissances

Customer service

Cash handling

Wine knowledge

English communication

MICROS input

Formation

TIPS certification

ServSafe certification

Outils

MICROS

Description du poste

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE:

To provide all guests with exemplary service in accordance with Omni standards while delivering a memorable dining experience at Reef 76 Kitchen & Bar, where bold Florida flavors meet Caribbean flair and rich cultural influences.

Essential Job Functions

• Adhere to all Omni rules, policies, procedures, and standards
• Greet guests by utilizing the All-In impression standards set forth by Omni
• Set tables according to type of event and service standards as directed by leadership
• Suggestively sell items and answer questions/offer suggestions on both food and beverage menu selections
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests
• Record transaction in MICROS system in a timely manner
• Adhere to cash handling standards
• Ensure satisfaction with each food course and/or beverage
• Present accurate check to guest and process payment
• Maintain cleanliness of work areas throughout the day
• Station set-up and breakdown/side-work
• Perform any other duties as assigned by leadership
• Be pleasant, smile and greet all guests, using surnames when obtained

Qualifications

• Minimum 1 year serving experience
• Must acquire TIPS and ServSafe certifications
• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines
• Previous cash handling experience required
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
• Ability to accurately and efficiently input information into MICROS
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
• Excellent customer service, service recovery and problem-solving skills
• Must be able to work a variety of shifts, including weekends and holidays

Environment & Position Analysis

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.